Server not responding

27 Sep 2007 3:56 PM

Apollo

Hi, got a very weird thing happening with a new HP server. Every week we
need to reboot it as it stops responding. It replies to pings, and you can
log on locally (although all you see after entering username and password is
a grey screen). Users typically can not log on to the domain in that site
and a reboot cures the problem. Have looked through the event logs and
absolutely clean. The server room is locked and two other servers are
unaffected by this. Any ideas....?

28 Sep 2007 10:25 AM

Mike Luo [MSFT]

Hello,

Thank you for using newsgroup!

I think there is a memory leak. You may use Memory Pool Monitor to track
the problem software.

How to Use Memory Pool Monitor (Poolmon.exe) to Troubleshoot Kernel Mode
Memory Leaks
http://support.microsoft.com/default.aspx?scid=kb;EN-US;177415

Since tracking memory leak is complex, I recommend you to contact Microsoft
Customer Service and Support (CSS) via telephone so that a dedicated
Support Professional can assist you in resolving the issue in a more
efficient manner.

More information on support services here:
International Support (non-US/Canada):
http://support.microsoft.com/common/international.aspx

US and Canada:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone

Thanks & Regards,

Mike Luo

Microsoft Online Partner Support
Get Secure! - www.microsoft.com/security

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