Explorer.exe Crashes

2 Nov 2007 3:05 AM

mikeg

Explorer.exe crashes and restarts on one of my Windows 2000 Server SP4
servers, whenever I attempt to change any file or folder (delete,move, copy,
rename, etc.) in Windows Explorer. You can browse folders with no problem,
but if you try to change anything Windows Explorer and all desktop icons
disappear without displaying any error and the desktop icons return after
Explorer.exe restarts a few seconds later. The only way to make file and
folder changes is in a CMD Window.

At first I suspected a bad user profile, but this happens no matter what
user account we use. Unfortunately this problem started such a long time ago
(more than a year) I couldn't begin to remember what changed beforehand.

Any suggestions would be appreciated!

3 Nov 2007 3:57 AM

Dave Patrick

These may help.

How to Perform an In-Place Upgrade of Windows 2000
http://support.microsoft.com/default.aspx?kbid=292175

What an In-Place Windows 2000 Upgrade Changes and What It Does Not Change
http://support.microsoft.com/default.aspx?kbid=306952

Be sure to apply these to your repair install before connecting to any
network. Internet included. (sasser, msblast)
http://download.microsoft.com/download/E/6/A/E6A04295-D2A8-40D0-A0C5-241BFECD095E/W2KSP4_EN.EXE
http://www.microsoft.com/technet/security/bulletin/MS03-043.mspx
http://www.microsoft.com/technet/security/bulletin/MS03-049.mspx

Then

Rollup 1 for Microsoft Windows 2000 Service Pack 4
http://www.microsoft.com/downloads/details.aspx?amp;displaylang=en&familyid=B54730CF-8850-4531-B52B-BF28B324C662&displaylang=en

http://support.microsoft.com/kb/318378

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Show quoteHide quote

"mikeg" wrote:
> Explorer.exe crashes and restarts on one of my Windows 2000 Server SP4
> servers, whenever I attempt to change any file or folder (delete,move,
> copy,
> rename, etc.) in Windows Explorer. You can browse folders with no problem,
> but if you try to change anything Windows Explorer and all desktop icons
> disappear without displaying any error and the desktop icons return after
> Explorer.exe restarts a few seconds later. The only way to make file and
> folder changes is in a CMD Window.
>
> At first I suspected a bad user profile, but this happens no matter what
> user account we use. Unfortunately this problem started such a long time
> ago
> (more than a year) I couldn't begin to remember what changed beforehand.
>
> Any suggestions would be appreciated!
>
>

4 Nov 2007 3:52 PM

mikeg

Thanks for the helpful links. Do you think a manual repair of Windows
(http://support.microsoft.com/kb/238359/) would be worth trying before doing
an in-place upgrade?

In any case, since this is a SQL Server multiple copies of double-tested
backups are obviously in order. <s>

4 Nov 2007 4:14 PM

Dave Patrick

Since the OS starts you would get the same effect by running;

sfc /purgecache
sfc /scannow

I doubt that this will fix the problem. You can also try re-applying the
latest service pack and rollup but again I doubt this will fix the problem.

--

Regards,

Dave Patrick ....Please no email replies - reply in newsgroup.
Microsoft Certified Professional
Microsoft MVP [Windows]
http://www.microsoft.com/protect

Show quoteHide quote

"mikeg" wrote:
> Thanks for the helpful links. Do you think a manual repair of Windows
> (http://support.microsoft.com/kb/238359/) would be worth trying before
> doing
> an in-place upgrade?
>
> In any case, since this is a SQL Server multiple copies of double-tested
> backups are obviously in order. <s>