URGENT HELP NEEDED.. NO Ctrl+Alt+Del on Win2k Server (Cant Logon) . .PLEASE

7 Aug 2005 6:24 PM

AP

Hi All,

Hope somebody can help me out..

I am maintaining a Win2k server with Citrix on it. Two days ago, we had
a major power outage (transformer blew off) in the area. One of the
office staff shut all servers down, as the power restore was about to
take 4-5 hours.

After getting the power back, all servers except the Win2K+Citrix
server came up fully. Strangely on normal boot it is missing the
CTRL+ALT+DEL prompt.

THe server seems running at reduced strength as some users can login
using their citrix accounts to that server.. can browse mapped drives
on other servers. but doesnt have internet access (thru citrix).,..and
so are their emails.

I have tried..
Safe Mode w Networking .. Same results. (no C+A+D)
Last Known good Config.. Same results.

Safe mode works fine & does get that C+A+D prompt and i can use admin
login to get into the server... but that all i can do.
I have tried to disable the Network cards (2)in safe mode to see if
they took a hit.. but no luck when booting normally again.

Searched google for 2 days now.. nothing seems to help... you all are
my last resort before reloading the unit or trying restore.

Any help or guidance is truly appreciated.

THANKS.. AP

7 Aug 2005 7:43 PM

Torgeir Bakken (MVP)

Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it.

PowerChute 6.x cases a lot of issues, mich more than what is described
here:

PowerChute Business Edition - Customers Using 6.x Must Upgrade to 7.x
due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

Regards,
Torgeir

AP wrote:

Show quoteHide quote

> Hi All,
>
> Hope somebody can help me out..
>
> I am maintaining a Win2k server with Citrix on it. Two days ago, we had
> a major power outage (transformer blew off) in the area. One of the
> office staff shut all servers down, as the power restore was about to
> take 4-5 hours.
>
> After getting the power back, all servers except the Win2K+Citrix
> server came up fully. Strangely on normal boot it is missing the
> CTRL+ALT+DEL prompt.
>
> THe server seems running at reduced strength as some users can login
> using their citrix accounts to that server.. can browse mapped drives
> on other servers. but doesnt have internet access (thru citrix).,..and
> so are their emails.
>
> I have tried..
> Safe Mode w Networking .. Same results. (no C+A+D)
> Last Known good Config.. Same results.
>
> Safe mode works fine & does get that C+A+D prompt and i can use admin
> login to get into the server... but that all i can do.
> I have tried to disable the Network cards (2)in safe mode to see if
> they took a hit.. but no luck when booting normally again.
>
> Searched google for 2 days now.. nothing seems to help... you all are
> my last resort before reloading the unit or trying restore.
>
> Any help or guidance is truly appreciated.
>
> THANKS.. AP
>

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

7 Aug 2005 8:52 PM

AP

Thanks a million.. Bakken

Now at least i have a head start. I will post the results tommorow. as
soon as i try this upgrade.

AP

8 Aug 2005 6:49 PM

AP

BANG ON TARGET..!!

The PowerChute 6.x UPS software (APC)was installed on the server. And
after going in to the server remotely.. I uninstalled it and Rebooted.

Wallaah... I got my control back.

Your fix was perfect 10/10 on my problem. Thanks a Million for the
help.

AP

8 Aug 2005 7:07 PM

Torgeir Bakken (MVP)

AP wrote:

> BANG ON TARGET..!!
>
> The PowerChute 6.x UPS software (APC)was installed on the server. And
> after going in to the server remotely.. I uninstalled it and Rebooted.
>
> Wallaah... I got my control back.
>
> Your fix was perfect 10/10 on my problem. Thanks a Million for the
> help.
>
> AP
>

Great :-)

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx