Cannot access Control panel

9 Aug 2005 11:26 AM

ltteh

The problem begins after the server being reboot.

When I try to access control panel via start menu, it just freeze the PC for
like a few minutes before the following messages came up:
           "Cannot find the file â€˜(null)â€™ (or one of its components). Make
sure the path
            and filename are correct and that all required libraries are
available."

            and

            "Access to the specified device, path, or file is denied."

In addition to that, all the icon on desktop has disappear and most of the
programes cannot be run from the start menu except the programmes located on
the quick launch.

Any suggestion? Thanks.

9 Aug 2005 11:43 AM

Torgeir Bakken (MVP)

ltteh wrote:

Show quoteHide quote

> The problem begins after the server being reboot.
>
> When I try to access control panel via start menu, it just freeze the PC for
> like a few minutes before the following messages came up:
>            "Cannot find the file â€˜(null)â€™ (or one of its components). Make
> sure the path
>             and filename are correct and that all required libraries are
> available."
>
>             and
>
>             "Access to the specified device, path, or file is denied."
>
> In addition to that, all the icon on desktop has disappear and most of the
> programes cannot be run from the start menu except the programmes located on
> the quick launch.
>
> Any suggestion? Thanks.
Hi,

You haven't by any chance PowerChute 6.x UPS software (APC) installed
on the computer?

If so, upgrade it to v7 or uninstall it.

PowerChute 6.x cases a lot of issues, much more than what is described
here:

PowerChute Business Edition - Customers Using 6.x Must Upgrade to 7.x
due to Java Runtime Environment expiration
http://nam-en.apc.com/cgi-bin/nam_en.cfg/php/enduser/std_adp.php?p_faqid=7202

This is how you can disable the PowerChute service if you are unable to
uninstall it:

Start Regedit.exe

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBESERVER
Set the "Start" value to 4 (means disabled)

Locate the key
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\APCPBEAGENT
Set the "Start" value to 4 (means disabled)

Reboot the computer.

You should now be able to uninstall it.

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

9 Aug 2005 2:09 PM

ltteh

Hi,

Yes, it has PowerChute UPS software (APC) installed on the computer but I
have no idea which version is it being install.

Further to that, at the moment I can't access any menu, programmes except
the one already open before I click on the control panel which I mention
earlier. I can't restart the server right now as all other PCs application is
run from this server.

Thanks.

9 Aug 2005 2:16 PM

ltteh

Hi again,

I finally manage to check the version of the software by remote access (only
certain feature can be access).

Any suggestion on how to uninstall the software without going through
"add/remove" programme in the control panel? Thanks. Will try to uninstall it
at the end of the day if I can find a way to install it. Thanks again.

9 Aug 2005 2:50 PM

Torgeir Bakken (MVP)

ltteh wrote:

> Hi again,
>
> I finally manage to check the version of the software by remote
> access (only certain feature can be access).
>
> Any suggestion on how to uninstall the software without going
> through "add/remove" programme in the control panel? Thanks. Will
> try to uninstall it at the end of the day if I can find a way to
> install it. Thanks again.
>
Hi,

Do the regedit's I listed in my first post, and then reboot the
server. Everything should go back to normal after that, and you
can then uninstall it through Add/Remove Programs.

--
torgeir, Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of
the 1328 page Scripting Guide:
http://www.microsoft.com/technet/scriptcenter/default.mspx

9 Aug 2005 4:04 PM

ltteh

Thanks. Will try that at the end of the day.

10 Aug 2005 2:10 AM

suzonka

shut off computer wait 10 sec turn on computer with finger on F8 keep
pressing F8 until comad prop pops up at bottom type in
SCANREG /RESTORE MAKE SURE THERE IS A SPACE AFTER SCANREG then
/restore now choose a older date and enter .