"Jason Tan (MSFT)" <v-jas***@online.microsoft.com> wrote in message
news:Oe5viXxGFHA.964@TK2MSFTNGXA02.phx.gbl...
> Hi Reed,
>
> Thanks for posting!
>
> I understand that two security update patches failed to install on the
> machine based on Windows 2000 SP4.
>
> Before we go further, please help me to confirm some information.
>
> Step 1: Please help me know if you use Automatic Updates via Windows
> Update
> website to download and install the Security Update. How does the
> problematic machine access internet? Does any other computer experience
> this issue?  Please help me take an error screen shot.
>
> Taking a screen shot:
> ===================
> a. Press the Pr Scrn key once on the keyboard when the error message
> appears.
> b. Click Start, go to Run, enter MSPAINT in the open dialog box, and then
> Click OK.
> c. Use Ctrl + V to paste the screenshot to the canvas.
> d. From the File menu, go to Save and save it as a JPG file.
> e. Send the JPG file to me as an attachment.
>
> Step 2: Can the issue be reproduced in Clean Boot environment?
> =================================================
>
> 1. Click the "Start" and select "Run".
> 2. Type msconfig in the open box, and then click "OK".
> 3. On the "Services" tab, click to choose "Hide All Microsoft Services"
> and
> click to choose Disable All.
> 4. On the Startup page, click Disable All.
> 5. Click "OK" to reboot your computer.
> 6. When you see the message, choose "Don't show this message or launch the
> System Configuration Utility when Windows starts" and click OK.
>
> Note: A Clean Boot will allow us to isolate any device drivers or programs
> that are loading at startup that may be causing a conflict.
>
> Step 3: Can you download the Security Update from Website and install them
> locally?
>
> - Security Update for Windows 2000 (KB885836)
> http://www.microsoft.com/downloads/details.aspx?FamilyID=C4B9D079-13F0-4E1E-
> 834B-D2077838B9E1&displaylang=en
>
> - Security Update for Windows 2000 (KB885835)
> http://www.microsoft.com/downloads/details.aspx?FamilyID=EFDEA122-DDA4-40B8-
> A7AF-9DDCC3870C38&displaylang=en
>
> If there is anything that is unclear, please feel free to let me know.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>

"Jason Tan (MSFT)" <v-jas***@online.microsoft.com> wrote in message
news:DvKsr$lHFHA.1136@TK2MSFTNGXA02.phx.gbl...
> Hi Reed,
>
> Thanks for reply soon!
>
> Based on the problem description, we need to check group policy to ensure
> users have sufficient right.
>
> Step 1: Check User Rights Assignment
> ======================================
>
> 1. Logging on system as administrator account.
>
> 2. Click Start and click Run, type gpedit.msc in the open box and hit OK.
>
> 3. In the left pane, expand [Computer Configuration]\[Windows
> Settings]\[Security Settings]\[Local Policies] and highlight [User Rights
> Assignment].
>
> 4. In the right pane, double click the item [Backup files and
> directories].
>
> 5. Click Add, drop down the box in top after "Look in" and select your
> computer name, and add the following users. (where Computer_name refers to
> your actual computer name, your_username refers to your actual log in
> name)
>
> Computer_name\Administrator (local administrator)
> Computer_name\your_username (your log in name, such as ACTTODAY\mhelton)
> Administrators (administrators group, if you find more than one
> administrators in the list, please add them all)
> Everyone
> System
>
> 6. Repeat the similar steps for the following user rights
> - Restore files and directory
> - Manage auditing and security logs
> - Backup files and directories
> - Take ownership of files and folders.
>
> 7. Make sure the "Effective Policy Settings" is checked actually instead
> of
> grayed out with no checks.
>
> 8. Exist policy editor and ensue you log on computer_name (this computer)
> as Administrator. Try to install the update again.
>
> If you found although you have checked the box for "Local Policy
> Settings",
> the "Effective Policy Settings" is still grayed out with no checks, this
> indicates the current Effective Policy settings could have been inherited
> from policies within the domain. If this is the case, those domain
> policies
> have to be changed.  For your comparison, I am sending you my "Effective
> Policy Settings" screenshot. You can see the "Effective Policy Settings"
> boxes are checked.
>
> Step 2: Please create a new account with administrator permissions and
> test
> the issue with the new account.
>
> Step 3: If the issue persists, please help me to collect MPS_Setup report.
> ========================================================
> Here are the steps:
>
> Download the MPSRPT_SETUPPerf.EXE from the following link and then run
> this
> tool to gather some information from the problematic computer:
>
> http://download.microsoft.com/download/b/b/1/bb139fcb-4aac-4fe5-a579-30b0bd9
> 15706/MPSRPT_SETUPPerf.EXE
>
> To run this tool:
>
> 1. Double-click on the MPSRPT_SETUPPerf.EXE file.
>
> I understand this process may take some time, however it will not have a
> negative effect on the performance.
>
> 2. A CAB file will be generated in the
> %systemroot%\MPSReports\Setup\Reports\Cab directory called
> %COMPUTERNAME%_MPSReports.CAB. The CAB file will contain the reports
> generated by the MPS Reporting Tool.
>
> 3. Send the CAB file to me as an attachment.
>
> Note: please send the attachment to v-jas***@microsoft.com
>
> If there is anything that is unclear, please feel free to let me know.
> Thanks for your time!
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>

"Jason Tan (MSFT)" <v-jas***@online.microsoft.com> wrote in message
news:IdBUVGfLFHA.1140@TK2MSFTNGXA02.phx.gbl...
> Hi Reed,
>
> Thanks for reply!
>
> Based on the current situation, I would like to provide you with the
> following suggestion for your reference:
>
> 1. Please refer the following article:
>
> You cannot install some updates or programs
> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
>
> 2. Verify System and administrator have full control to the full path of
> windows\inf.
>
> 3. I would like to suggest renaming oem0.pnf located in
> %systemdrive%\WINDOWS\INF
>
> In addition, for unknown reason, I have not received the MPS_Setup report
> so far. Please send it again if the issue still persists. Thanks for your
> time.
>
> If there is anything that is unclear, please feel free to let me know.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>

"Reed Wiedower" <r***@peyser.com> wrote in message
news:%23kKIdkkLFHA.2888@TK2MSFTNGP12.phx.gbl...
> 1. The above article refers to a cryptographic services error...that's not
> what's happening herer.
>
> 2. Both system and administrator have full rights to the \inf subfolder.
>
> 3. I've renamed oem0.pnf and attempted to run the installers. It still
> failed.
>
> I just re-emailed you the MPS_Setup reports...I assume the e-mail address
> you listed earlier is correct.
>
> end of line,
>
> Reed
>
> "Jason Tan (MSFT)" <v-jas***@online.microsoft.com> wrote in message
> news:IdBUVGfLFHA.1140@TK2MSFTNGXA02.phx.gbl...
>> Hi Reed,
>>
>> Thanks for reply!
>>
>> Based on the current situation, I would like to provide you with the
>> following suggestion for your reference:
>>
>> 1. Please refer the following article:
>>
>> You cannot install some updates or programs
>> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798
>>
>> 2. Verify System and administrator have full control to the full path of
>> windows\inf.
>>
>> 3. I would like to suggest renaming oem0.pnf located in
>> %systemdrive%\WINDOWS\INF
>>
>> In addition, for unknown reason, I have not received the MPS_Setup report
>> so far. Please send it again if the issue still persists. Thanks for your
>> time.
>>
>> If there is anything that is unclear, please feel free to let me know.
>>
>> Thanks & Regards,
>>
>> Jason Tan
>>
>> Microsoft Online Partner Support
>> Get Secure! - www.microsoft.com/security
>>
>> =====================================================
>>
>> When responding to posts, please "Reply to Group" via your newsreader so
>> that others may learn and benefit from your issue.
>>
>> =====================================================
>> This posting is provided "AS IS" with no warranties, and confers no
>> rights.
>>
>
>

"Reed Wiedower" <r***@peyser.com> wrote in message
news:OoTZpewLFHA.1176@TK2MSFTNGP15.phx.gbl...
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> MQZ[;.)U.\J#(KH]8HJK+27]]%Q^PW(.41"?AF'EH7)%+$HO%8@$L%E\EVK__
> MW;H2P%_JWP/U#HT*69VV[WFZW)^J^N5O?=)&D+/?T/)B#G:<P;T3Y!X&[S*7
> MQ1D"*_.<?0]^SPFH=!$J>8]DXETM:AJJU?H&)U%I[(_V7JLQ?X^J'Z]*K>@/
> M7OR0/*,5=BQ8PD_S.IL9]NPY8D1TGBH:=&[8)_#H4&K"WKWZ]%J]:V5%Y_C*
> MTGG[!.]J1M]9-H[4MUX53IF8T32R<235?,?0&2:VY>Z+LJP;K)I?Y L1LG06
> MN#K'6V+KS*.N\*>QNS1B2"#Y070ZU6]_*CL$687V5(]FA'@L?XE0"?>%\G\5
> MK>>26;'M^0F^Y_8OD"PULN_78JWI,T:;^[3]F7W,MPNI!)@A"]_HZ@?J/229
> M?MSPM269?C2=3G9_V*A=S?=.P8D/2OXR2/%GW+NP*M>879HSU%L^VT#C0X\^
> M0]W#.]/W7DG0B?K*,:JQM"5+Z,&&?8--^&\+4'HBI]M=SR!S)'O[Z#S'C)\@
> M%Z1E\2Z0<7D/O<P]*L_^G,GZNRS!^BSF!I)U/T-VS1S7/UJM:=0S:)!,HMA\
> M;FXN^<VT7_98=/,Y,D(U5UO0'BV@>[(WJFM3M;SV9.=^=-:2E:P(=,_<V<^C
> MVZ?0"JM\EMKZA_&9&:UU(+BM(7"&4^'N"AP_0\OR-BQ9E*L[EEVAE\"![0'#
> M.54][J$]_27TVUC]C7"=T'O[P/G=ANAI4$]WS[3=X\45:=DW6^6RPCD'>B^3
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> M[3>L`B-\Z;#P/8TFW 8B?"AXX2S=5'7L3:'J&FL+,SM,71"_)V:FZ#9!X>N4
> M#_L?[KS,,7MM:>3<D1%RX^A-F_#A33]<'.@^$.!C]7<H>,CTB[".8P??FG&M
> M^SGB,:-;[]9O=T%%-O3/).O(Q7 OUQ$!QE+3SKCD!I\]$G3R4/7BB> [/ZN)
> M]D\6PMP-<AZK4)^"QF913QIW._6I5,X88N9I^NE:1Q"SM>3T0'GHX:+_>/I)
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> (W+C2.REJ_C\`
> `
> end
>
>

"Jason Tan (MSFT)" <v-jas***@online.microsoft.com> wrote in message
news:JXZIUc5LFHA.3736@TK2MSFTNGXA02.phx.gbl...
>
> Hi Reed,
>
> Thanks for your time!
>
> Based on my further research, some third party application could interrupt
> the installation of the update.  I would double confirm if you can install
> the update file locally in Safe Mode environment.
>
> =========================================
> Safe Mode
>
> 1. Restart your computer and start pressing the F8 key on your keyboard.
> On
> a computer that is configured for booting to multiple operating systems,
> you can press the F8 key when you see the Boot Menu.
>
> 2. In "Windows Advanced Option Menu", use the arrow keys to select Safe
> Mode, and then press ENTER.
>
> 3. If you are running other operating systems on the computer, click
> Microsoft Windows on the list that is displayed and then press ENTER.
>
> I am looking for your response. If there is anything that is unclear,
> please feel free to let me know.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>
>
>
>
>
>
>

"Jason Tan (MSFT)" <v-jas***@online.microsoft.com> wrote in message
news:BS%23TEaEMFHA.2504@TK2MSFTNGXA03.phx.gbl...
> Hi Reed,
>
> Thanks for your prompt reply!
>
> I have received the MPS_Setup report over E-mail. Unfortunately, I cannot
> find anything helpful to the issue. Now I would like to provide you with
> two methods for your reference:
>
> As a workaround, I suggest you attempt to rename the
> c:\winnt\system32\dllcache\wordpad.exe and install the update file again.
>
> Note: It would not affect the use of Wordpad.
>
> Hope the method helps. If there is anything that is unclear, please feel
> free to let me know.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>
>

"Jason Tan (MSFT)" <v-jas***@online.microsoft.com> wrote in message
news:gMJ2NaFNFHA.3320@TK2MSFTNGXA03.phx.gbl...
>
> Hi Reed,
>
> Thanks for reply soon!
>
> Based on current situation, I would suggest we delete the dllcache folder
> directly in Recovery Console by Del command if it cannot be deleted in
> normal mode. Please backup the dllcache folder for security purpose.
> Actually, this folder is used only for backup. Additionally, I think the
> status of the dllcache folder on your side is abnormal. I noticed, by
> default, the dllcache folder is not compressed. It is a hide folder
> including many DLL and EXE files.
>
> 318752 How To Install and Use the Recovery Console in Windows 2000
> http://support.microsoft.com/?id=318752
>
> 293314 How to use the Windows 2000 Recovery Console on a computer with
> Windows
> http://support.microsoft.com/?id=293314
>
> 240831 HOW TO: Copy Files from Recovery Console to Removable Media
> http://support.microsoft.com/?id=240831
>
> 229716 Description of the Windows 2000 Recovery Console
> http://support.microsoft.com/?id=229716
>
> If there is anything that is unclear, please feel free to let me know.
>
> Thanks & Regards,
>
> Jason Tan
>
> Microsoft Online Partner Support
> Get Secure! - www.microsoft.com/security
>
> =====================================================
>
> When responding to posts, please "Reply to Group" via your newsreader so
> that others may learn and benefit from your issue.
>
> =====================================================
> This posting is provided "AS IS" with no warranties, and confers no
> rights.
>
>
>
>
>
>
>
>
>
>
>