"Kathy" <Ka***@discussions.microsoft.com> wrote in message
news:DFFC4FAF-405D-4292-A49B-ADE1E82864DF@microsoft.com...
> I'm trying to be a good person and help my sister with her computer which
is
> running Windows 2000 Professional.  Her computer was a mess so I
reformatted
> her hard drive.  I reinstalled programs, drivers, and so forth, and
> everything was going smoothly.  That is until I installed SP4 and tried to
> reboot.  I realize now, after reading some postings, that I may have made
a
> few mistakes.  I did not shut down her anti-virus software, and was logged
on
> as administrator, during the installation of SP4.  It seems the only thing
I
> did right, was to save the installation files.  I understand the SP4 can
be
> removed through "Add & Remove Programs", but how do I get her computer to
> boot up again?  Thanks in advance for any help before I pull my hair out!
> Kathy (who normally runs XP)

"Kathy" wrote:

> I'm trying to be a good person and help my sister with her computer which is
> running Windows 2000 Professional.  Her computer was a mess so I reformatted
> her hard drive.  I reinstalled programs, drivers, and so forth, and
> everything was going smoothly.  That is until I installed SP4 and tried to
> reboot.  I realize now, after reading some postings, that I may have made a
> few mistakes.  I did not shut down her anti-virus software, and was logged on
> as administrator, during the installation of SP4.  It seems the only thing I
> did right, was to save the installation files.  I understand the SP4 can be
> removed through "Add & Remove Programs", but how do I get her computer to
> boot up again?  Thanks in advance for any help before I pull my hair out! 
> Kathy (who normally runs XP)

"Steve C" wrote:

> Can you get into safe mode? Try hitting the F8 key on bootup. If that works
> you'll be able to remove SP4.
>
> "Kathy" wrote:
>
> > I'm trying to be a good person and help my sister with her computer which is
> > running Windows 2000 Professional.  Her computer was a mess so I reformatted
> > her hard drive.  I reinstalled programs, drivers, and so forth, and
> > everything was going smoothly.  That is until I installed SP4 and tried to
> > reboot.  I realize now, after reading some postings, that I may have made a
> > few mistakes.  I did not shut down her anti-virus software, and was logged on
> > as administrator, during the installation of SP4.  It seems the only thing I
> > did right, was to save the installation files.  I understand the SP4 can be
> > removed through "Add & Remove Programs", but how do I get her computer to
> > boot up again?  Thanks in advance for any help before I pull my hair out! 
> > Kathy (who normally runs XP)

"Kathy" wrote:

> I'm sorry, I should have included more information.  When trying to reboot,
> the computer gets as far as a black screen with "Starting Windows..." and
> "For troubleshooting and advanced startup options for Windows 2000, press
> F8".  However when I press F8, nothing happens.  I have tried booting from a
> Windows 98 emergency boot disk, which takes me the "A" prompt.  I did create
> the 4 Win2000 setup disks, if that helps any.  Thanks to all who replied,
> especially if I have to start over AGAIN, I will know what NOT to do.  I'm
> still looking for help and appreciate any suggestions.  Thanks.  Kathy
>
> "Steve C" wrote:
>
> > Can you get into safe mode? Try hitting the F8 key on bootup. If that works
> > you'll be able to remove SP4.
> >
> > "Kathy" wrote:
> >
> > > I'm trying to be a good person and help my sister with her computer which is
> > > running Windows 2000 Professional.  Her computer was a mess so I reformatted
> > > her hard drive.  I reinstalled programs, drivers, and so forth, and
> > > everything was going smoothly.  That is until I installed SP4 and tried to
> > > reboot.  I realize now, after reading some postings, that I may have made a
> > > few mistakes.  I did not shut down her anti-virus software, and was logged on
> > > as administrator, during the installation of SP4.  It seems the only thing I
> > > did right, was to save the installation files.  I understand the SP4 can be
> > > removed through "Add & Remove Programs", but how do I get her computer to
> > > boot up again?  Thanks in advance for any help before I pull my hair out! 
> > > Kathy (who normally runs XP)

"Kathy" <Ka***@discussions.microsoft.com> wrote in message
news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> Additional information - I tried rebooting and pressing F8, which did
bring
> up a screen with many options such as booting in safe mode, booting in
safe
> mode with networking, booting in safe mode with command prompt and so
forth.
> I tried booting in safe mode, and the computer hangs up.  I tried booting
in
> safe mode with networking and got as far as a black screen with:
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
>
> I wish I knew more about computers but I'm 50 years old and self-taught.
I
> keep learning more all the time, but I could really use some help with
this
> problem.  Thanks.  Kathy
>
> "Kathy" wrote:
>
> > I'm sorry, I should have included more information.  When trying to
reboot,
> > the computer gets as far as a black screen with "Starting Windows..."
and
> > "For troubleshooting and advanced startup options for Windows 2000,
press
> > F8".  However when I press F8, nothing happens.  I have tried booting
from a
> > Windows 98 emergency boot disk, which takes me the "A" prompt.  I did
create
> > the 4 Win2000 setup disks, if that helps any.  Thanks to all who
replied,
> > especially if I have to start over AGAIN, I will know what NOT to do.
I'm
> > still looking for help and appreciate any suggestions.  Thanks.  Kathy
> >
> > "Steve C" wrote:
> >
> > > Can you get into safe mode? Try hitting the F8 key on bootup. If that
works
> > > you'll be able to remove SP4.
> > >
> > > "Kathy" wrote:
> > >
> > > > I'm trying to be a good person and help my sister with her computer
which is
> > > > running Windows 2000 Professional.  Her computer was a mess so I
reformatted
> > > > her hard drive.  I reinstalled programs, drivers, and so forth, and
> > > > everything was going smoothly.  That is until I installed SP4 and
tried to
> > > > reboot.  I realize now, after reading some postings, that I may have
made a
> > > > few mistakes.  I did not shut down her anti-virus software, and was
logged on
> > > > as administrator, during the installation of SP4.  It seems the only
thing I
> > > > did right, was to save the installation files.  I understand the SP4
can be
> > > > removed through "Add & Remove Programs", but how do I get her
computer to
> > > > boot up again?  Thanks in advance for any help before I pull my hair
out!
> > > > Kathy (who normally runs XP)

"Pegasus (MVP)" wrote:

> Press F8, then try booting into "Last known good configuration".
> Post again if unsuccessful.
>
>
> "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > Additional information - I tried rebooting and pressing F8, which did
> bring
> > up a screen with many options such as booting in safe mode, booting in
> safe
> > mode with networking, booting in safe mode with command prompt and so
> forth.
> > I tried booting in safe mode, and the computer hangs up.  I tried booting
> in
> > safe mode with networking and got as far as a black screen with:
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> >
> > I wish I knew more about computers but I'm 50 years old and self-taught.
> I
> > keep learning more all the time, but I could really use some help with
> this
> > problem.  Thanks.  Kathy
> >
> > "Kathy" wrote:
> >
> > > I'm sorry, I should have included more information.  When trying to
> reboot,
> > > the computer gets as far as a black screen with "Starting Windows..."
> and
> > > "For troubleshooting and advanced startup options for Windows 2000,
> press
> > > F8".  However when I press F8, nothing happens.  I have tried booting
> from a
> > > Windows 98 emergency boot disk, which takes me the "A" prompt.  I did
> create
> > > the 4 Win2000 setup disks, if that helps any.  Thanks to all who
> replied,
> > > especially if I have to start over AGAIN, I will know what NOT to do.
> I'm
> > > still looking for help and appreciate any suggestions.  Thanks.  Kathy
> > >
> > > "Steve C" wrote:
> > >
> > > > Can you get into safe mode? Try hitting the F8 key on bootup. If that
> works
> > > > you'll be able to remove SP4.
> > > >
> > > > "Kathy" wrote:
> > > >
> > > > > I'm trying to be a good person and help my sister with her computer
> which is
> > > > > running Windows 2000 Professional.  Her computer was a mess so I
> reformatted
> > > > > her hard drive.  I reinstalled programs, drivers, and so forth, and
> > > > > everything was going smoothly.  That is until I installed SP4 and
> tried to
> > > > > reboot.  I realize now, after reading some postings, that I may have
> made a
> > > > > few mistakes.  I did not shut down her anti-virus software, and was
> logged on
> > > > > as administrator, during the installation of SP4.  It seems the only
> thing I
> > > > > did right, was to save the installation files.  I understand the SP4
> can be
> > > > > removed through "Add & Remove Programs", but how do I get her
> computer to
> > > > > boot up again?  Thanks in advance for any help before I pull my hair
> out!
> > > > > Kathy (who normally runs XP)
>
>
>

"Kathy" <Ka***@discussions.microsoft.com> wrote in message
news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> Ok...I tried booting into "Last known good configuration".  I get as far
as
> the black screen with "Starting Windows" and "For troubleshooting and
> advanced startup options for Windows 2000,  press  F8".   I press F8,
nothing
> happens.  What can I try next? Thanks.  Kathy
>
> "Pegasus (MVP)" wrote:
>
> > Press F8, then try booting into "Last known good configuration".
> > Post again if unsuccessful.
> >
> >
> > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > Additional information - I tried rebooting and pressing F8, which did
> > bring
> > > up a screen with many options such as booting in safe mode, booting in
> > safe
> > > mode with networking, booting in safe mode with command prompt and so
> > forth.
> > > I tried booting in safe mode, and the computer hangs up.  I tried
booting
> > in
> > > safe mode with networking and got as far as a black screen with:
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > >
> > > I wish I knew more about computers but I'm 50 years old and
self-taught.
> > I
> > > keep learning more all the time, but I could really use some help with
> > this
> > > problem.  Thanks.  Kathy
> > >
> > > "Kathy" wrote:
> > >
> > > > I'm sorry, I should have included more information.  When trying to
> > reboot,
> > > > the computer gets as far as a black screen with "Starting
Windows..."
> > and
> > > > "For troubleshooting and advanced startup options for Windows 2000,
> > press
> > > > F8".  However when I press F8, nothing happens.  I have tried
booting
> > from a
> > > > Windows 98 emergency boot disk, which takes me the "A" prompt.  I
did
> > create
> > > > the 4 Win2000 setup disks, if that helps any.  Thanks to all who
> > replied,
> > > > especially if I have to start over AGAIN, I will know what NOT to
do.
> > I'm
> > > > still looking for help and appreciate any suggestions.  Thanks.
Kathy
> > > >
> > > > "Steve C" wrote:
> > > >
> > > > > Can you get into safe mode? Try hitting the F8 key on bootup. If
that
> > works
> > > > > you'll be able to remove SP4.
> > > > >
> > > > > "Kathy" wrote:
> > > > >
> > > > > > I'm trying to be a good person and help my sister with her
computer
> > which is
> > > > > > running Windows 2000 Professional.  Her computer was a mess so I
> > reformatted
> > > > > > her hard drive.  I reinstalled programs, drivers, and so forth,
and
> > > > > > everything was going smoothly.  That is until I installed SP4
and
> > tried to
> > > > > > reboot.  I realize now, after reading some postings, that I may
have
> > made a
> > > > > > few mistakes.  I did not shut down her anti-virus software, and
was
> > logged on
> > > > > > as administrator, during the installation of SP4.  It seems the
only
> > thing I
> > > > > > did right, was to save the installation files.  I understand the
SP4
> > can be
> > > > > > removed through "Add & Remove Programs", but how do I get her
> > computer to
> > > > > > boot up again?  Thanks in advance for any help before I pull my
hair
> > out!
> > > > > > Kathy (who normally runs XP)
> >
> >
> >

"Pegasus (MVP)" wrote:

> Your system is obviously damaged. The next step is to repair it by using the
> inbuilt repair facility:
>
> 1. Boot the machine with your Win2000 CD. You must instruct the BIOS to boot
> from your CD drive.
> 2. Select "Repair" when prompted.
> 3. Select "Emergency Repair" when promptd.
> 4. Select "Perform all repair options".
>
> Additional options are available if this does not fix your problem.
>
>
> "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > Ok...I tried booting into "Last known good configuration".  I get as far
> as
> > the black screen with "Starting Windows" and "For troubleshooting and
> > advanced startup options for Windows 2000,  press  F8".   I press F8,
> nothing
> > happens.  What can I try next? Thanks.  Kathy
> >
> > "Pegasus (MVP)" wrote:
> >
> > > Press F8, then try booting into "Last known good configuration".
> > > Post again if unsuccessful.
> > >
> > >
> > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > Additional information - I tried rebooting and pressing F8, which did
> > > bring
> > > > up a screen with many options such as booting in safe mode, booting in
> > > safe
> > > > mode with networking, booting in safe mode with command prompt and so
> > > forth.
> > > > I tried booting in safe mode, and the computer hangs up.  I tried
> booting
> > > in
> > > > safe mode with networking and got as far as a black screen with:
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > >
> > > > I wish I knew more about computers but I'm 50 years old and
> self-taught.
> > > I
> > > > keep learning more all the time, but I could really use some help with
> > > this
> > > > problem.  Thanks.  Kathy
> > > >
> > > > "Kathy" wrote:
> > > >
> > > > > I'm sorry, I should have included more information.  When trying to
> > > reboot,
> > > > > the computer gets as far as a black screen with "Starting
> Windows..."
> > > and
> > > > > "For troubleshooting and advanced startup options for Windows 2000,
> > > press
> > > > > F8".  However when I press F8, nothing happens.  I have tried
> booting
> > > from a
> > > > > Windows 98 emergency boot disk, which takes me the "A" prompt.  I
> did
> > > create
> > > > > the 4 Win2000 setup disks, if that helps any.  Thanks to all who
> > > replied,
> > > > > especially if I have to start over AGAIN, I will know what NOT to
> do.
> > > I'm
> > > > > still looking for help and appreciate any suggestions.  Thanks.
> Kathy
> > > > >
> > > > > "Steve C" wrote:
> > > > >
> > > > > > Can you get into safe mode? Try hitting the F8 key on bootup. If
> that
> > > works
> > > > > > you'll be able to remove SP4.
> > > > > >
> > > > > > "Kathy" wrote:
> > > > > >
> > > > > > > I'm trying to be a good person and help my sister with her
> computer
> > > which is
> > > > > > > running Windows 2000 Professional.  Her computer was a mess so I
> > > reformatted
> > > > > > > her hard drive.  I reinstalled programs, drivers, and so forth,
> and
> > > > > > > everything was going smoothly.  That is until I installed SP4
> and
> > > tried to
> > > > > > > reboot.  I realize now, after reading some postings, that I may
> have
> > > made a
> > > > > > > few mistakes.  I did not shut down her anti-virus software, and
> was
> > > logged on
> > > > > > > as administrator, during the installation of SP4.  It seems the
> only
> > > thing I
> > > > > > > did right, was to save the installation files.  I understand the
> SP4
> > > can be
> > > > > > > removed through "Add & Remove Programs", but how do I get her
> > > computer to
> > > > > > > boot up again?  Thanks in advance for any help before I pull my
> hair
> > > out!
> > > > > > > Kathy (who normally runs XP)
> > >
> > >
> > >
>
>
>

"Kathy" wrote:

> Ok, I have to go get her disk.  I'll post back after I try "repair".  Thanks.
>  Kathy
>
> "Pegasus (MVP)" wrote:
>
> > Your system is obviously damaged. The next step is to repair it by using the
> > inbuilt repair facility:
> >
> > 1. Boot the machine with your Win2000 CD. You must instruct the BIOS to boot
> > from your CD drive.
> > 2. Select "Repair" when prompted.
> > 3. Select "Emergency Repair" when promptd.
> > 4. Select "Perform all repair options".
> >
> > Additional options are available if this does not fix your problem.
> >
> >
> > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > Ok...I tried booting into "Last known good configuration".  I get as far
> > as
> > > the black screen with "Starting Windows" and "For troubleshooting and
> > > advanced startup options for Windows 2000,  press  F8".   I press F8,
> > nothing
> > > happens.  What can I try next? Thanks.  Kathy
> > >
> > > "Pegasus (MVP)" wrote:
> > >
> > > > Press F8, then try booting into "Last known good configuration".
> > > > Post again if unsuccessful.
> > > >
> > > >
> > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > Additional information - I tried rebooting and pressing F8, which did
> > > > bring
> > > > > up a screen with many options such as booting in safe mode, booting in
> > > > safe
> > > > > mode with networking, booting in safe mode with command prompt and so
> > > > forth.
> > > > > I tried booting in safe mode, and the computer hangs up.  I tried
> > booting
> > > > in
> > > > > safe mode with networking and got as far as a black screen with:
> > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > >
> > > > > I wish I knew more about computers but I'm 50 years old and
> > self-taught.
> > > > I
> > > > > keep learning more all the time, but I could really use some help with
> > > > this
> > > > > problem.  Thanks.  Kathy
> > > > >
> > > > > "Kathy" wrote:
> > > > >
> > > > > > I'm sorry, I should have included more information.  When trying to
> > > > reboot,
> > > > > > the computer gets as far as a black screen with "Starting
> > Windows..."
> > > > and
> > > > > > "For troubleshooting and advanced startup options for Windows 2000,
> > > > press
> > > > > > F8".  However when I press F8, nothing happens.  I have tried
> > booting
> > > > from a
> > > > > > Windows 98 emergency boot disk, which takes me the "A" prompt.  I
> > did
> > > > create
> > > > > > the 4 Win2000 setup disks, if that helps any.  Thanks to all who
> > > > replied,
> > > > > > especially if I have to start over AGAIN, I will know what NOT to
> > do.
> > > > I'm
> > > > > > still looking for help and appreciate any suggestions.  Thanks.
> > Kathy
> > > > > >
> > > > > > "Steve C" wrote:
> > > > > >
> > > > > > > Can you get into safe mode? Try hitting the F8 key on bootup. If
> > that
> > > > works
> > > > > > > you'll be able to remove SP4.
> > > > > > >
> > > > > > > "Kathy" wrote:
> > > > > > >
> > > > > > > > I'm trying to be a good person and help my sister with her
> > computer
> > > > which is
> > > > > > > > running Windows 2000 Professional.  Her computer was a mess so I
> > > > reformatted
> > > > > > > > her hard drive.  I reinstalled programs, drivers, and so forth,
> > and
> > > > > > > > everything was going smoothly.  That is until I installed SP4
> > and
> > > > tried to
> > > > > > > > reboot.  I realize now, after reading some postings, that I may
> > have
> > > > made a
> > > > > > > > few mistakes.  I did not shut down her anti-virus software, and
> > was
> > > > logged on
> > > > > > > > as administrator, during the installation of SP4.  It seems the
> > only
> > > > thing I
> > > > > > > > did right, was to save the installation files.  I understand the
> > SP4
> > > > can be
> > > > > > > > removed through "Add & Remove Programs", but how do I get her
> > > > computer to
> > > > > > > > boot up again?  Thanks in advance for any help before I pull my
> > hair
> > > > out!
> > > > > > > > Kathy (who normally runs XP)
> > > >
> > > >
> > > >
> >
> >
> >

"Kathy" <Ka***@discussions.microsoft.com> wrote in message
news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@microsoft.com...
> I'm back.....Bios is set to boot from CD first.  I put her win2k cd in and
> end up at the black screen with "Starting Windows......For troubleshooting
> and advanced startup options for Windows 2000, press F8".  Of course
nothing
> happens when I press F8 as before.  Previously I did make a Win2K
Emergency
> Repair floppy, and also made the 4 Win2k setup floppies.  Can these help?
> Thanks.  Kathy
>
> "Kathy" wrote:
>
> > Ok, I have to go get her disk.  I'll post back after I try "repair".
Thanks.
> >  Kathy
> >
> > "Pegasus (MVP)" wrote:
> >
> > > Your system is obviously damaged. The next step is to repair it by
using the
> > > inbuilt repair facility:
> > >
> > > 1. Boot the machine with your Win2000 CD. You must instruct the BIOS
to boot
> > > from your CD drive.
> > > 2. Select "Repair" when prompted.
> > > 3. Select "Emergency Repair" when promptd.
> > > 4. Select "Perform all repair options".
> > >
> > > Additional options are available if this does not fix your problem.
> > >
> > >
> > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > > Ok...I tried booting into "Last known good configuration".  I get as
far
> > > as
> > > > the black screen with "Starting Windows" and "For troubleshooting
and
> > > > advanced startup options for Windows 2000,  press  F8".   I press
F8,
> > > nothing
> > > > happens.  What can I try next? Thanks.  Kathy
> > > >
> > > > "Pegasus (MVP)" wrote:
> > > >
> > > > > Press F8, then try booting into "Last known good configuration".
> > > > > Post again if unsuccessful.
> > > > >
> > > > >
> > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > > Additional information - I tried rebooting and pressing F8,
which did
> > > > > bring
> > > > > > up a screen with many options such as booting in safe mode,
booting in
> > > > > safe
> > > > > > mode with networking, booting in safe mode with command prompt
and so
> > > > > forth.
> > > > > > I tried booting in safe mode, and the computer hangs up.  I
tried
> > > booting
> > > > > in
> > > > > > safe mode with networking and got as far as a black screen with:
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > >
> > > > > > I wish I knew more about computers but I'm 50 years old and
> > > self-taught.
> > > > > I
> > > > > > keep learning more all the time, but I could really use some
help with
> > > > > this
> > > > > > problem.  Thanks.  Kathy
> > > > > >
> > > > > > "Kathy" wrote:
> > > > > >
> > > > > > > I'm sorry, I should have included more information.  When
trying to
> > > > > reboot,
> > > > > > > the computer gets as far as a black screen with "Starting
> > > Windows..."
> > > > > and
> > > > > > > "For troubleshooting and advanced startup options for Windows
2000,
> > > > > press
> > > > > > > F8".  However when I press F8, nothing happens.  I have tried
> > > booting
> > > > > from a
> > > > > > > Windows 98 emergency boot disk, which takes me the "A" prompt.
I
> > > did
> > > > > create
> > > > > > > the 4 Win2000 setup disks, if that helps any.  Thanks to all
who
> > > > > replied,
> > > > > > > especially if I have to start over AGAIN, I will know what NOT
to
> > > do.
> > > > > I'm
> > > > > > > still looking for help and appreciate any suggestions.
Thanks.
> > > Kathy
> > > > > > >
> > > > > > > "Steve C" wrote:
> > > > > > >
> > > > > > > > Can you get into safe mode? Try hitting the F8 key on
bootup. If
> > > that
> > > > > works
> > > > > > > > you'll be able to remove SP4.
> > > > > > > >
> > > > > > > > "Kathy" wrote:
> > > > > > > >
> > > > > > > > > I'm trying to be a good person and help my sister with her
> > > computer
> > > > > which is
> > > > > > > > > running Windows 2000 Professional.  Her computer was a

> > > > > reformatted
> > > > > > > > > her hard drive.  I reinstalled programs, drivers, and so
forth,
> > > and
> > > > > > > > > everything was going smoothly.  That is until I installed
SP4
> > > and
> > > > > tried to
> > > > > > > > > reboot.  I realize now, after reading some postings, that
I may
> > > have
> > > > > made a
> > > > > > > > > few mistakes.  I did not shut down her anti-virus
software, and
> > > was
> > > > > logged on
> > > > > > > > > as administrator, during the installation of SP4.  It
seems the
> > > only
> > > > > thing I
> > > > > > > > > did right, was to save the installation files.  I
understand the
> > > SP4
> > > > > can be
> > > > > > > > > removed through "Add & Remove Programs", but how do I get
her
> > > > > computer to
> > > > > > > > > boot up again?  Thanks in advance for any help before I
pull my
> > > hair
> > > > > out!
> > > > > > > > > Kathy (who normally runs XP)
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >

"Pegasus (MVP)" wrote:

> This is getting a little dicey. You're basically reporting that your
> PC does not boot from the CD, even though you have set the
> BIOS to do so. We're now on a different track: Trying to figure
> out what's going on with your CD drive. I would do this:
>
> 1. Make doubly sure that the BIOS is set to boot from the CD drive.
>
> 2. Watch the BIOS boot messages. When it reports the size of your
> hard disk, does it report the CD drive? You can pause the boot process
> by pressing the Pause key on the keyboard so that you have time to
> read the messages. Any other key will cause the process to resume.
>
> 3. When you boot the machine with the Win2000 CD, you're supposed
> to see a message for about two seconds. It says "Press any key to boot
> from the CD" or words to this effect. The message is easily overlooked!
>
> 4. To test your CD drive, download a Win98 boot diskette from
> www.bootdisk.com. When you boot the machine with this diskette
> then it loads a CD driver that lets you examine the contents of your
> Win2000 CD. Does this work on your machine.
>
> 5. If item 4. above fails, replace the CD drive. They are cheap.
>
>
> "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@microsoft.com...
> > I'm back.....Bios is set to boot from CD first.  I put her win2k cd in and
> > end up at the black screen with "Starting Windows......For troubleshooting
> > and advanced startup options for Windows 2000, press F8".  Of course
> nothing
> > happens when I press F8 as before.  Previously I did make a Win2K
> Emergency
> > Repair floppy, and also made the 4 Win2k setup floppies.  Can these help?
> > Thanks.  Kathy
> >
> > "Kathy" wrote:
> >
> > > Ok, I have to go get her disk.  I'll post back after I try "repair".
> Thanks.
> > >  Kathy
> > >
> > > "Pegasus (MVP)" wrote:
> > >
> > > > Your system is obviously damaged. The next step is to repair it by
> using the
> > > > inbuilt repair facility:
> > > >
> > > > 1. Boot the machine with your Win2000 CD. You must instruct the BIOS
> to boot
> > > > from your CD drive.
> > > > 2. Select "Repair" when prompted.
> > > > 3. Select "Emergency Repair" when promptd.
> > > > 4. Select "Perform all repair options".
> > > >
> > > > Additional options are available if this does not fix your problem.
> > > >
> > > >
> > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > > > Ok...I tried booting into "Last known good configuration".  I get as
> far
> > > > as
> > > > > the black screen with "Starting Windows" and "For troubleshooting
> and
> > > > > advanced startup options for Windows 2000,  press  F8".   I press
> F8,
> > > > nothing
> > > > > happens.  What can I try next? Thanks.  Kathy
> > > > >
> > > > > "Pegasus (MVP)" wrote:
> > > > >
> > > > > > Press F8, then try booting into "Last known good configuration".
> > > > > > Post again if unsuccessful.
> > > > > >
> > > > > >
> > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > > > Additional information - I tried rebooting and pressing F8,
> which did
> > > > > > bring
> > > > > > > up a screen with many options such as booting in safe mode,
> booting in
> > > > > > safe
> > > > > > > mode with networking, booting in safe mode with command prompt
> and so
> > > > > > forth.
> > > > > > > I tried booting in safe mode, and the computer hangs up.  I
> tried
> > > > booting
> > > > > > in
> > > > > > > safe mode with networking and got as far as a black screen with:
> > > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > > >
> > > > > > > I wish I knew more about computers but I'm 50 years old and
> > > > self-taught.
> > > > > > I
> > > > > > > keep learning more all the time, but I could really use some
> help with
> > > > > > this
> > > > > > > problem.  Thanks.  Kathy
> > > > > > >
> > > > > > > "Kathy" wrote:
> > > > > > >
> > > > > > > > I'm sorry, I should have included more information.  When
> trying to
> > > > > > reboot,
> > > > > > > > the computer gets as far as a black screen with "Starting
> > > > Windows..."
> > > > > > and
> > > > > > > > "For troubleshooting and advanced startup options for Windows
> 2000,
> > > > > > press
> > > > > > > > F8".  However when I press F8, nothing happens.  I have tried
> > > > booting
> > > > > > from a
> > > > > > > > Windows 98 emergency boot disk, which takes me the "A" prompt.
> I
> > > > did
> > > > > > create
> > > > > > > > the 4 Win2000 setup disks, if that helps any.  Thanks to all
> who
> > > > > > replied,
> > > > > > > > especially if I have to start over AGAIN, I will know what NOT
> to
> > > > do.
> > > > > > I'm
> > > > > > > > still looking for help and appreciate any suggestions.
> Thanks.
> > > > Kathy
> > > > > > > >
> > > > > > > > "Steve C" wrote:
> > > > > > > >
> > > > > > > > > Can you get into safe mode? Try hitting the F8 key on
> bootup. If
> > > > that
> > > > > > works
> > > > > > > > > you'll be able to remove SP4.
> > > > > > > > >
> > > > > > > > > "Kathy" wrote:
> > > > > > > > >
> > > > > > > > > > I'm trying to be a good person and help my sister with her
> > > > computer
> > > > > > which is
> > > > > > > > > > running Windows 2000 Professional.  Her computer was a
> mess so I
> > > > > > reformatted
> > > > > > > > > > her hard drive.  I reinstalled programs, drivers, and so
> forth,
> > > > and
> > > > > > > > > > everything was going smoothly.  That is until I installed
> SP4
> > > > and
> > > > > > tried to
> > > > > > > > > > reboot.  I realize now, after reading some postings, that
> I may
> > > > have
> > > > > > made a
> > > > > > > > > > few mistakes.  I did not shut down her anti-virus
> software, and
> > > > was
> > > > > > logged on
> > > > > > > > > > as administrator, during the installation of SP4.  It
> seems the
> > > > only
> > > > > > thing I
> > > > > > > > > > did right, was to save the installation files.  I
> understand the
> > > > SP4
> > > > > > can be
> > > > > > > > > > removed through "Add & Remove Programs", but how do I get
> her
> > > > > > computer to
> > > > > > > > > > boot up again?  Thanks in advance for any help before I
> pull my
> > > > hair
> > > > > > out!
> > > > > > > > > > Kathy (who normally runs XP)
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
>
>
>

"Kathy" <Ka***@discussions.microsoft.com> wrote in message
news:8C2587C1-7F60-422A-B7AB-93E7116515D7@microsoft.com...
> Well, everything checked out OK, including the CD, so I had no choice but
to
> start over AGAIN!   This time, after getting win2k reinstalled, I created
a
> new profile for my sister with administrator rights.  Then I logged on as
my
> sister and proceded to do the windows updates first thing.  So far, so
good.
> At least I made it through SP4 this time.  I'm learning more and more all
the
> time.  Thanks for all the help - it helps me learn!  Kathy
>
> "Pegasus (MVP)" wrote:
>
> > This is getting a little dicey. You're basically reporting that your
> > PC does not boot from the CD, even though you have set the
> > BIOS to do so. We're now on a different track: Trying to figure
> > out what's going on with your CD drive. I would do this:
> >
> > 1. Make doubly sure that the BIOS is set to boot from the CD drive.
> >
> > 2. Watch the BIOS boot messages. When it reports the size of your
> > hard disk, does it report the CD drive? You can pause the boot process
> > by pressing the Pause key on the keyboard so that you have time to
> > read the messages. Any other key will cause the process to resume.
> >
> > 3. When you boot the machine with the Win2000 CD, you're supposed
> > to see a message for about two seconds. It says "Press any key to boot
> > from the CD" or words to this effect. The message is easily overlooked!
> >
> > 4. To test your CD drive, download a Win98 boot diskette from
> > www.bootdisk.com. When you boot the machine with this diskette
> > then it loads a CD driver that lets you examine the contents of your
> > Win2000 CD. Does this work on your machine.
> >
> > 5. If item 4. above fails, replace the CD drive. They are cheap.
> >
> >
> > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@microsoft.com...
> > > I'm back.....Bios is set to boot from CD first.  I put her win2k cd in
and
> > > end up at the black screen with "Starting Windows......For
troubleshooting
> > > and advanced startup options for Windows 2000, press F8".  Of course
> > nothing
> > > happens when I press F8 as before.  Previously I did make a Win2K
> > Emergency
> > > Repair floppy, and also made the 4 Win2k setup floppies.  Can these
help?
> > > Thanks.  Kathy
> > >
> > > "Kathy" wrote:
> > >
> > > > Ok, I have to go get her disk.  I'll post back after I try "repair".
> > Thanks.
> > > >  Kathy
> > > >
> > > > "Pegasus (MVP)" wrote:
> > > >
> > > > > Your system is obviously damaged. The next step is to repair it by
> > using the
> > > > > inbuilt repair facility:
> > > > >
> > > > > 1. Boot the machine with your Win2000 CD. You must instruct the
BIOS
> > to boot
> > > > > from your CD drive.
> > > > > 2. Select "Repair" when prompted.
> > > > > 3. Select "Emergency Repair" when promptd.
> > > > > 4. Select "Perform all repair options".
> > > > >
> > > > > Additional options are available if this does not fix your
problem.
> > > > >
> > > > >
> > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > > > > Ok...I tried booting into "Last known good configuration".  I
get as
> > far
> > > > > as
> > > > > > the black screen with "Starting Windows" and "For
troubleshooting
> > and
> > > > > > advanced startup options for Windows 2000,  press  F8".   I
press
> > F8,
> > > > > nothing
> > > > > > happens.  What can I try next? Thanks.  Kathy
> > > > > >
> > > > > > "Pegasus (MVP)" wrote:
> > > > > >
> > > > > > > Press F8, then try booting into "Last known good
configuration".
> > > > > > > Post again if unsuccessful.
> > > > > > >
> > > > > > >
> > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > > > > Additional information - I tried rebooting and pressing F8,
> > which did
> > > > > > > bring
> > > > > > > > up a screen with many options such as booting in safe mode,
> > booting in
> > > > > > > safe
> > > > > > > > mode with networking, booting in safe mode with command
prompt
> > and so
> > > > > > > forth.
> > > > > > > > I tried booting in safe mode, and the computer hangs up.  I
> > tried
> > > > > booting
> > > > > > > in
> > > > > > > > safe mode with networking and got as far as a black screen
with:
> > > > > > > >

> > > > > > > >
> > > > > > > > I wish I knew more about computers but I'm 50 years old and
> > > > > self-taught.
> > > > > > > I
> > > > > > > > keep learning more all the time, but I could really use some
> > help with
> > > > > > > this
> > > > > > > > problem.  Thanks.  Kathy
> > > > > > > >
> > > > > > > > "Kathy" wrote:
> > > > > > > >
> > > > > > > > > I'm sorry, I should have included more information.  When
> > trying to
> > > > > > > reboot,
> > > > > > > > > the computer gets as far as a black screen with "Starting
> > > > > Windows..."
> > > > > > > and
> > > > > > > > > "For troubleshooting and advanced startup options for
Windows
> > 2000,
> > > > > > > press
> > > > > > > > > F8".  However when I press F8, nothing happens.  I have
tried
> > > > > booting
> > > > > > > from a
> > > > > > > > > Windows 98 emergency boot disk, which takes me the "A"
prompt.
> > I
> > > > > did
> > > > > > > create
> > > > > > > > > the 4 Win2000 setup disks, if that helps any.  Thanks to
all
> > who
> > > > > > > replied,
> > > > > > > > > especially if I have to start over AGAIN, I will know what
NOT
> > to
> > > > > do.
> > > > > > > I'm
> > > > > > > > > still looking for help and appreciate any suggestions.
> > Thanks.
> > > > > Kathy
> > > > > > > > >
> > > > > > > > > "Steve C" wrote:
> > > > > > > > >
> > > > > > > > > > Can you get into safe mode? Try hitting the F8 key on
> > bootup. If
> > > > > that
> > > > > > > works
> > > > > > > > > > you'll be able to remove SP4.
> > > > > > > > > >
> > > > > > > > > > "Kathy" wrote:
> > > > > > > > > >
> > > > > > > > > > > I'm trying to be a good person and help my sister with
her
> > > > > computer
> > > > > > > which is
> > > > > > > > > > > running Windows 2000 Professional.  Her computer was a
> > mess so I
> > > > > > > reformatted
> > > > > > > > > > > her hard drive.  I reinstalled programs, drivers, and
so
> > forth,
> > > > > and
> > > > > > > > > > > everything was going smoothly.  That is until I
installed
> > SP4
> > > > > and
> > > > > > > tried to
> > > > > > > > > > > reboot.  I realize now, after reading some postings,
that
> > I may
> > > > > have
> > > > > > > made a
> > > > > > > > > > > few mistakes.  I did not shut down her anti-virus
> > software, and
> > > > > was
> > > > > > > logged on
> > > > > > > > > > > as administrator, during the installation of SP4.  It
> > seems the
> > > > > only
> > > > > > > thing I
> > > > > > > > > > > did right, was to save the installation files.  I
> > understand the
> > > > > SP4
> > > > > > > can be
> > > > > > > > > > > removed through "Add & Remove Programs", but how do I
get
> > her
> > > > > > > computer to
> > > > > > > > > > > boot up again?  Thanks in advance for any help before
I
> > pull my
> > > > > hair
> > > > > > > out!
> > > > > > > > > > > Kathy (who normally runs XP)
> > > > > > >
> > > > > > >
> > > > > > >
> > > > >
> > > > >
> > > > >
> >
> >
> >

"Pegasus (MVP)" wrote:

> This thread is getting rather puzzling. Four hours ago you reported
> that you were unable to go through a repair process, because the
> machine would not boot from a CD. Now you say that you
> re-installed Win2000. How could you do this with a machine
> that refuses to boot from the CD drive? Did you wave your
> magic wand?
>
>
> "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> news:8C2587C1-7F60-422A-B7AB-93E7116515D7@microsoft.com...
> > Well, everything checked out OK, including the CD, so I had no choice but
> to
> > start over AGAIN!   This time, after getting win2k reinstalled, I created
> a
> > new profile for my sister with administrator rights.  Then I logged on as
> my
> > sister and proceded to do the windows updates first thing.  So far, so
> good.
> > At least I made it through SP4 this time.  I'm learning more and more all
> the
> > time.  Thanks for all the help - it helps me learn!  Kathy
> >
> > "Pegasus (MVP)" wrote:
> >
> > > This is getting a little dicey. You're basically reporting that your
> > > PC does not boot from the CD, even though you have set the
> > > BIOS to do so. We're now on a different track: Trying to figure
> > > out what's going on with your CD drive. I would do this:
> > >
> > > 1. Make doubly sure that the BIOS is set to boot from the CD drive.
> > >
> > > 2. Watch the BIOS boot messages. When it reports the size of your
> > > hard disk, does it report the CD drive? You can pause the boot process
> > > by pressing the Pause key on the keyboard so that you have time to
> > > read the messages. Any other key will cause the process to resume.
> > >
> > > 3. When you boot the machine with the Win2000 CD, you're supposed
> > > to see a message for about two seconds. It says "Press any key to boot
> > > from the CD" or words to this effect. The message is easily overlooked!
> > >
> > > 4. To test your CD drive, download a Win98 boot diskette from
> > > www.bootdisk.com. When you boot the machine with this diskette
> > > then it loads a CD driver that lets you examine the contents of your
> > > Win2000 CD. Does this work on your machine.
> > >
> > > 5. If item 4. above fails, replace the CD drive. They are cheap.
> > >
> > >
> > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@microsoft.com...
> > > > I'm back.....Bios is set to boot from CD first.  I put her win2k cd in
> and
> > > > end up at the black screen with "Starting Windows......For
> troubleshooting
> > > > and advanced startup options for Windows 2000, press F8".  Of course
> > > nothing
> > > > happens when I press F8 as before.  Previously I did make a Win2K
> > > Emergency
> > > > Repair floppy, and also made the 4 Win2k setup floppies.  Can these
> help?
> > > > Thanks.  Kathy
> > > >
> > > > "Kathy" wrote:
> > > >
> > > > > Ok, I have to go get her disk.  I'll post back after I try "repair".
> > > Thanks.
> > > > >  Kathy
> > > > >
> > > > > "Pegasus (MVP)" wrote:
> > > > >
> > > > > > Your system is obviously damaged. The next step is to repair it by
> > > using the
> > > > > > inbuilt repair facility:
> > > > > >
> > > > > > 1. Boot the machine with your Win2000 CD. You must instruct the
> BIOS
> > > to boot
> > > > > > from your CD drive.
> > > > > > 2. Select "Repair" when prompted.
> > > > > > 3. Select "Emergency Repair" when promptd.
> > > > > > 4. Select "Perform all repair options".
> > > > > >
> > > > > > Additional options are available if this does not fix your
> problem.
> > > > > >
> > > > > >
> > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > > > > > Ok...I tried booting into "Last known good configuration".  I
> get as
> > > far
> > > > > > as
> > > > > > > the black screen with "Starting Windows" and "For
> troubleshooting
> > > and
> > > > > > > advanced startup options for Windows 2000,  press  F8".   I
> press
> > > F8,
> > > > > > nothing
> > > > > > > happens.  What can I try next? Thanks.  Kathy
> > > > > > >
> > > > > > > "Pegasus (MVP)" wrote:
> > > > > > >
> > > > > > > > Press F8, then try booting into "Last known good
> configuration".
> > > > > > > > Post again if unsuccessful.
> > > > > > > >
> > > > > > > >
> > > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > > > > > Additional information - I tried rebooting and pressing F8,
> > > which did
> > > > > > > > bring
> > > > > > > > > up a screen with many options such as booting in safe mode,
> > > booting in
> > > > > > > > safe
> > > > > > > > > mode with networking, booting in safe mode with command
> prompt
> > > and so
> > > > > > > > forth.
> > > > > > > > > I tried booting in safe mode, and the computer hangs up.  I
> > > tried
> > > > > > booting
> > > > > > > > in
> > > > > > > > > safe mode with networking and got as far as a black screen
> with:
> > > > > > > > >
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > > > >
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > > > >
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > > > > >
> > > > > > > > > I wish I knew more about computers but I'm 50 years old and
> > > > > > self-taught.
> > > > > > > > I
> > > > > > > > > keep learning more all the time, but I could really use some
> > > help with
> > > > > > > > this
> > > > > > > > > problem.  Thanks.  Kathy
> > > > > > > > >
> > > > > > > > > "Kathy" wrote:
> > > > > > > > >
> > > > > > > > > > I'm sorry, I should have included more information.  When
> > > trying to
> > > > > > > > reboot,
> > > > > > > > > > the computer gets as far as a black screen with "Starting
> > > > > > Windows..."
> > > > > > > > and
> > > > > > > > > > "For troubleshooting and advanced startup options for
> Windows
> > > 2000,
> > > > > > > > press
> > > > > > > > > > F8".  However when I press F8, nothing happens.  I have
> tried
> > > > > > booting
> > > > > > > > from a
> > > > > > > > > > Windows 98 emergency boot disk, which takes me the "A"
> prompt.
> > > I
> > > > > > did
> > > > > > > > create
> > > > > > > > > > the 4 Win2000 setup disks, if that helps any.  Thanks to
> all
> > > who
> > > > > > > > replied,
> > > > > > > > > > especially if I have to start over AGAIN, I will know what
> NOT
> > > to
> > > > > > do.
> > > > > > > > I'm
> > > > > > > > > > still looking for help and appreciate any suggestions.
> > > Thanks.
> > > > > > Kathy
> > > > > > > > > >
> > > > > > > > > > "Steve C" wrote:
> > > > > > > > > >
> > > > > > > > > > > Can you get into safe mode? Try hitting the F8 key on
> > > bootup. If
> > > > > > that
> > > > > > > > works
> > > > > > > > > > > you'll be able to remove SP4.
> > > > > > > > > > >
> > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > I'm trying to be a good person and help my sister with
> her
> > > > > > computer
> > > > > > > > which is
> > > > > > > > > > > > running Windows 2000 Professional.  Her computer was a
> > > mess so I
> > > > > > > > reformatted
> > > > > > > > > > > > her hard drive.  I reinstalled programs, drivers, and
> so
> > > forth,
> > > > > > and
> > > > > > > > > > > > everything was going smoothly.  That is until I
> installed
> > > SP4
> > > > > > and
> > > > > > > > tried to
> > > > > > > > > > > > reboot.  I realize now, after reading some postings,
> that
> > > I may
> > > > > > have
> > > > > > > > made a
> > > > > > > > > > > > few mistakes.  I did not shut down her anti-virus
> > > software, and
> > > > > > was
> > > > > > > > logged on
> > > > > > > > > > > > as administrator, during the installation of SP4.  It
> > > seems the
> > > > > > only
> > > > > > > > thing I
> > > > > > > > > > > > did right, was to save the installation files.  I
> > > understand the
> > > > > > SP4
> > > > > > > > can be
> > > > > > > > > > > > removed through "Add & Remove Programs", but how do I
> get
> > > her
> > > > > > > > computer to
> > > > > > > > > > > > boot up again?  Thanks in advance for any help before
> I
> > > pull my
> > > > > > hair
> > > > > > > > out!
> > > > > > > > > > > > Kathy (who normally runs XP)
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > >
> > > > > >
> > > > > >
> > >
> > >
> > >
>
>
>

"Kathy" <Ka***@discussions.microsoft.com> wrote in message
news:9A9C7D29-AB67-479F-BA17-D236746D9F41@microsoft.com...
> I'm sorry for not giving enough details.  I'm totally frustrated and
afraid
> of my posts being too long.  Here are some more details.  After trying
> several solutions and not having any success, I used a Norton Ghost Boot
Disk
> to reinstall a Norton Ghost Image.  I did not need the CD drive for that.
> Now for some more bad news - I had the computer running really nice,
probably
> the best since my sister bought it second-hand.  I was showing my sister
> several things about her computer, when I forgot to remove a game disk
from
> the CD drive and rebooted.      The bios was still set to reboot from CD
> first.  Now I'm back to not being able to reboot and can get as far as the
> black screen with:
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
>
> I still can't boot to safe mode either.  What in the world is going on?
> Could it be a problem with the CD player?  I don't have any conflicts in
the
> hardware devices, and systems doesn't show any troubled hardware.  It
seems
> I'm the only one troubled! Or is this how computers die a slow death?  Do
you
> have anything else I could try?  Much appreciation for all your help.
Kathy
>
>
>
> "Pegasus (MVP)" wrote:
>
> > This thread is getting rather puzzling. Four hours ago you reported
> > that you were unable to go through a repair process, because the
> > machine would not boot from a CD. Now you say that you
> > re-installed Win2000. How could you do this with a machine
> > that refuses to boot from the CD drive? Did you wave your
> > magic wand?
> >
> >
> > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > news:8C2587C1-7F60-422A-B7AB-93E7116515D7@microsoft.com...
> > > Well, everything checked out OK, including the CD, so I had no choice
but
> > to
> > > start over AGAIN!   This time, after getting win2k reinstalled, I
created
> > a
> > > new profile for my sister with administrator rights.  Then I logged on
as
> > my
> > > sister and proceded to do the windows updates first thing.  So far, so
> > good.
> > > At least I made it through SP4 this time.  I'm learning more and more
all
> > the
> > > time.  Thanks for all the help - it helps me learn!  Kathy
> > >
> > > "Pegasus (MVP)" wrote:
> > >
> > > > This is getting a little dicey. You're basically reporting that your
> > > > PC does not boot from the CD, even though you have set the
> > > > BIOS to do so. We're now on a different track: Trying to figure
> > > > out what's going on with your CD drive. I would do this:
> > > >
> > > > 1. Make doubly sure that the BIOS is set to boot from the CD drive.
> > > >
> > > > 2. Watch the BIOS boot messages. When it reports the size of your
> > > > hard disk, does it report the CD drive? You can pause the boot
process
> > > > by pressing the Pause key on the keyboard so that you have time to
> > > > read the messages. Any other key will cause the process to resume.
> > > >
> > > > 3. When you boot the machine with the Win2000 CD, you're supposed
> > > > to see a message for about two seconds. It says "Press any key to
boot
> > > > from the CD" or words to this effect. The message is easily
overlooked!
> > > >
> > > > 4. To test your CD drive, download a Win98 boot diskette from
> > > > www.bootdisk.com. When you boot the machine with this diskette
> > > > then it loads a CD driver that lets you examine the contents of your
> > > > Win2000 CD. Does this work on your machine.
> > > >
> > > > 5. If item 4. above fails, replace the CD drive. They are cheap.
> > > >
> > > >
> > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@microsoft.com...
> > > > > I'm back.....Bios is set to boot from CD first.  I put her win2k
cd in
> > and
> > > > > end up at the black screen with "Starting Windows......For
> > troubleshooting
> > > > > and advanced startup options for Windows 2000, press F8".  Of
course
> > > > nothing
> > > > > happens when I press F8 as before.  Previously I did make a Win2K
> > > > Emergency
> > > > > Repair floppy, and also made the 4 Win2k setup floppies.  Can
these
> > help?
> > > > > Thanks.  Kathy
> > > > >
> > > > > "Kathy" wrote:
> > > > >
> > > > > > Ok, I have to go get her disk.  I'll post back after I try
"repair".
> > > > Thanks.
> > > > > >  Kathy
> > > > > >
> > > > > > "Pegasus (MVP)" wrote:
> > > > > >
> > > > > > > Your system is obviously damaged. The next step is to repair
it by
> > > > using the
> > > > > > > inbuilt repair facility:
> > > > > > >
> > > > > > > 1. Boot the machine with your Win2000 CD. You must instruct
the
> > BIOS
> > > > to boot
> > > > > > > from your CD drive.
> > > > > > > 2. Select "Repair" when prompted.
> > > > > > > 3. Select "Emergency Repair" when promptd.
> > > > > > > 4. Select "Perform all repair options".
> > > > > > >
> > > > > > > Additional options are available if this does not fix your
> > problem.
> > > > > > >
> > > > > > >
> > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > > > > > > Ok...I tried booting into "Last known good configuration".
I
> > get as
> > > > far
> > > > > > > as
> > > > > > > > the black screen with "Starting Windows" and "For
> > troubleshooting
> > > > and
> > > > > > > > advanced startup options for Windows 2000,  press  F8".   I
> > press
> > > > F8,
> > > > > > > nothing
> > > > > > > > happens.  What can I try next? Thanks.  Kathy
> > > > > > > >
> > > > > > > > "Pegasus (MVP)" wrote:
> > > > > > > >
> > > > > > > > > Press F8, then try booting into "Last known good
> > configuration".
> > > > > > > > > Post again if unsuccessful.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > > > > > > Additional information - I tried rebooting and pressing
F8,
> > > > which did
> > > > > > > > > bring
> > > > > > > > > > up a screen with many options such as booting in safe
mode,
> > > > booting in
> > > > > > > > > safe
> > > > > > > > > > mode with networking, booting in safe mode with command
> > prompt
> > > > and so
> > > > > > > > > forth.
> > > > > > > > > > I tried booting in safe mode, and the computer hangs up.
I
> > > > tried
> > > > > > > booting
> > > > > > > > > in
> > > > > > > > > > safe mode with networking and got as far as a black
screen
> > with:
> > > > > > > > > >
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > > > > >

> > > > > > > > > >
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > > > > >
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > > > > > >
> > > > > > > > > > I wish I knew more about computers but I'm 50 years old
and
> > > > > > > self-taught.
> > > > > > > > > I
> > > > > > > > > > keep learning more all the time, but I could really use
some
> > > > help with
> > > > > > > > > this
> > > > > > > > > > problem.  Thanks.  Kathy
> > > > > > > > > >
> > > > > > > > > > "Kathy" wrote:
> > > > > > > > > >
> > > > > > > > > > > I'm sorry, I should have included more information.
When
> > > > trying to
> > > > > > > > > reboot,
> > > > > > > > > > > the computer gets as far as a black screen with
"Starting
> > > > > > > Windows..."
> > > > > > > > > and
> > > > > > > > > > > "For troubleshooting and advanced startup options for
> > Windows
> > > > 2000,
> > > > > > > > > press
> > > > > > > > > > > F8".  However when I press F8, nothing happens.  I
have
> > tried
> > > > > > > booting
> > > > > > > > > from a
> > > > > > > > > > > Windows 98 emergency boot disk, which takes me the "A"
> > prompt.
> > > > I
> > > > > > > did
> > > > > > > > > create
> > > > > > > > > > > the 4 Win2000 setup disks, if that helps any.  Thanks
to
> > all
> > > > who
> > > > > > > > > replied,
> > > > > > > > > > > especially if I have to start over AGAIN, I will know
what
> > NOT
> > > > to
> > > > > > > do.
> > > > > > > > > I'm
> > > > > > > > > > > still looking for help and appreciate any suggestions.
> > > > Thanks.
> > > > > > > Kathy
> > > > > > > > > > >
> > > > > > > > > > > "Steve C" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > Can you get into safe mode? Try hitting the F8 key
on
> > > > bootup. If
> > > > > > > that
> > > > > > > > > works
> > > > > > > > > > > > you'll be able to remove SP4.
> > > > > > > > > > > >
> > > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > I'm trying to be a good person and help my sister
with
> > her
> > > > > > > computer
> > > > > > > > > which is
> > > > > > > > > > > > > running Windows 2000 Professional.  Her computer
was a
> > > > mess so I
> > > > > > > > > reformatted
> > > > > > > > > > > > > her hard drive.  I reinstalled programs, drivers,
and
> > so
> > > > forth,
> > > > > > > and
> > > > > > > > > > > > > everything was going smoothly.  That is until I
> > installed
> > > > SP4
> > > > > > > and
> > > > > > > > > tried to
> > > > > > > > > > > > > reboot.  I realize now, after reading some
postings,
> > that
> > > > I may
> > > > > > > have
> > > > > > > > > made a
> > > > > > > > > > > > > few mistakes.  I did not shut down her anti-virus
> > > > software, and
> > > > > > > was
> > > > > > > > > logged on
> > > > > > > > > > > > > as administrator, during the installation of SP4.
It
> > > > seems the
> > > > > > > only
> > > > > > > > > thing I
> > > > > > > > > > > > > did right, was to save the installation files.  I
> > > > understand the
> > > > > > > SP4
> > > > > > > > > can be
> > > > > > > > > > > > > removed through "Add & Remove Programs", but how
do I
> > get
> > > > her
> > > > > > > > > computer to
> > > > > > > > > > > > > boot up again?  Thanks in advance for any help
before
> > I
> > > > pull my
> > > > > > > hair
> > > > > > > > > out!
> > > > > > > > > > > > > Kathy (who normally runs XP)
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > >
> > > > > > >
> > > > > > >
> > > >
> > > >
> > > >
> >
> >
> >

"Pegasus (MVP)" wrote:

> From your post I gather that you have discovered how to boot
> from a CD (to your regret . . .). I recall that this was a problem
> much earlier in the thread.
>
> There are two types of CDs:
>
> a) Ordinary ones, and
> b) Boot CDs
>
> It seems your games CD is a boot CD, either with careless code
> on it or with malicious code. In either case it's anybody's guess
> what that code might have done. I suspect it's damaged your
> registry. Did you try rebooting in "Last known good configuration"
> mode?
>
>
> "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> news:9A9C7D29-AB67-479F-BA17-D236746D9F41@microsoft.com...
> > I'm sorry for not giving enough details.  I'm totally frustrated and
> afraid
> > of my posts being too long.  Here are some more details.  After trying
> > several solutions and not having any success, I used a Norton Ghost Boot
> Disk
> > to reinstall a Norton Ghost Image.  I did not need the CD drive for that.
> > Now for some more bad news - I had the computer running really nice,
> probably
> > the best since my sister bought it second-hand.  I was showing my sister
> > several things about her computer, when I forgot to remove a game disk
> from
> > the CD drive and rebooted.      The bios was still set to reboot from CD
> > first.  Now I'm back to not being able to reboot and can get as far as the
> > black screen with:
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> >
> > I still can't boot to safe mode either.  What in the world is going on?
> > Could it be a problem with the CD player?  I don't have any conflicts in
> the
> > hardware devices, and systems doesn't show any troubled hardware.  It
> seems
> > I'm the only one troubled! Or is this how computers die a slow death?  Do
> you
> > have anything else I could try?  Much appreciation for all your help.
> Kathy
> >
> >
> >
> > "Pegasus (MVP)" wrote:
> >
> > > This thread is getting rather puzzling. Four hours ago you reported
> > > that you were unable to go through a repair process, because the
> > > machine would not boot from a CD. Now you say that you
> > > re-installed Win2000. How could you do this with a machine
> > > that refuses to boot from the CD drive? Did you wave your
> > > magic wand?
> > >
> > >
> > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > news:8C2587C1-7F60-422A-B7AB-93E7116515D7@microsoft.com...
> > > > Well, everything checked out OK, including the CD, so I had no choice
> but
> > > to
> > > > start over AGAIN!   This time, after getting win2k reinstalled, I
> created
> > > a
> > > > new profile for my sister with administrator rights.  Then I logged on
> as
> > > my
> > > > sister and proceded to do the windows updates first thing.  So far, so
> > > good.
> > > > At least I made it through SP4 this time.  I'm learning more and more
> all
> > > the
> > > > time.  Thanks for all the help - it helps me learn!  Kathy
> > > >
> > > > "Pegasus (MVP)" wrote:
> > > >
> > > > > This is getting a little dicey. You're basically reporting that your
> > > > > PC does not boot from the CD, even though you have set the
> > > > > BIOS to do so. We're now on a different track: Trying to figure
> > > > > out what's going on with your CD drive. I would do this:
> > > > >
> > > > > 1. Make doubly sure that the BIOS is set to boot from the CD drive.
> > > > >
> > > > > 2. Watch the BIOS boot messages. When it reports the size of your
> > > > > hard disk, does it report the CD drive? You can pause the boot
> process
> > > > > by pressing the Pause key on the keyboard so that you have time to
> > > > > read the messages. Any other key will cause the process to resume.
> > > > >
> > > > > 3. When you boot the machine with the Win2000 CD, you're supposed
> > > > > to see a message for about two seconds. It says "Press any key to
> boot
> > > > > from the CD" or words to this effect. The message is easily
> overlooked!
> > > > >
> > > > > 4. To test your CD drive, download a Win98 boot diskette from
> > > > > www.bootdisk.com. When you boot the machine with this diskette
> > > > > then it loads a CD driver that lets you examine the contents of your
> > > > > Win2000 CD. Does this work on your machine.
> > > > >
> > > > > 5. If item 4. above fails, replace the CD drive. They are cheap.
> > > > >
> > > > >
> > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@microsoft.com...
> > > > > > I'm back.....Bios is set to boot from CD first.  I put her win2k
> cd in
> > > and
> > > > > > end up at the black screen with "Starting Windows......For
> > > troubleshooting
> > > > > > and advanced startup options for Windows 2000, press F8".  Of
> course
> > > > > nothing
> > > > > > happens when I press F8 as before.  Previously I did make a Win2K
> > > > > Emergency
> > > > > > Repair floppy, and also made the 4 Win2k setup floppies.  Can
> these
> > > help?
> > > > > > Thanks.  Kathy
> > > > > >
> > > > > > "Kathy" wrote:
> > > > > >
> > > > > > > Ok, I have to go get her disk.  I'll post back after I try
> "repair".
> > > > > Thanks.
> > > > > > >  Kathy
> > > > > > >
> > > > > > > "Pegasus (MVP)" wrote:
> > > > > > >
> > > > > > > > Your system is obviously damaged. The next step is to repair
> it by
> > > > > using the
> > > > > > > > inbuilt repair facility:
> > > > > > > >
> > > > > > > > 1. Boot the machine with your Win2000 CD. You must instruct
> the
> > > BIOS
> > > > > to boot
> > > > > > > > from your CD drive.
> > > > > > > > 2. Select "Repair" when prompted.
> > > > > > > > 3. Select "Emergency Repair" when promptd.
> > > > > > > > 4. Select "Perform all repair options".
> > > > > > > >
> > > > > > > > Additional options are available if this does not fix your
> > > problem.
> > > > > > > >
> > > > > > > >
> > > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > > > > > > > Ok...I tried booting into "Last known good configuration".
> I
> > > get as
> > > > > far
> > > > > > > > as
> > > > > > > > > the black screen with "Starting Windows" and "For
> > > troubleshooting
> > > > > and
> > > > > > > > > advanced startup options for Windows 2000,  press  F8".   I
> > > press
> > > > > F8,
> > > > > > > > nothing
> > > > > > > > > happens.  What can I try next? Thanks.  Kathy
> > > > > > > > >
> > > > > > > > > "Pegasus (MVP)" wrote:
> > > > > > > > >
> > > > > > > > > > Press F8, then try booting into "Last known good
> > > configuration".
> > > > > > > > > > Post again if unsuccessful.
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > > > > > news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > > > > > > > Additional information - I tried rebooting and pressing
> F8,
> > > > > which did
> > > > > > > > > > bring
> > > > > > > > > > > up a screen with many options such as booting in safe
> mode,
> > > > > booting in
> > > > > > > > > > safe
> > > > > > > > > > > mode with networking, booting in safe mode with command
> > > prompt
> > > > > and so
> > > > > > > > > > forth.
> > > > > > > > > > > I tried booting in safe mode, and the computer hangs up.
> I
> > > > > tried
> > > > > > > > booting
> > > > > > > > > > in
> > > > > > > > > > > safe mode with networking and got as far as a black
> screen
> > > with:
> > > > > > > > > > >
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > > > > > >
> multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > > > > > >
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > > > > > >
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > > > > > > >
> > > > > > > > > > > I wish I knew more about computers but I'm 50 years old
> and
> > > > > > > > self-taught.
> > > > > > > > > > I
> > > > > > > > > > > keep learning more all the time, but I could really use
> some
> > > > > help with
> > > > > > > > > > this
> > > > > > > > > > > problem.  Thanks.  Kathy
> > > > > > > > > > >
> > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > >
> > > > > > > > > > > > I'm sorry, I should have included more information.
> When
> > > > > trying to
> > > > > > > > > > reboot,
> > > > > > > > > > > > the computer gets as far as a black screen with
> "Starting
> > > > > > > > Windows..."
> > > > > > > > > > and
> > > > > > > > > > > > "For troubleshooting and advanced startup options for
> > > Windows
> > > > > 2000,
> > > > > > > > > > press
> > > > > > > > > > > > F8".  However when I press F8, nothing happens.  I
> have
> > > tried
> > > > > > > > booting
> > > > > > > > > > from a
> > > > > > > > > > > > Windows 98 emergency boot disk, which takes me the "A"
> > > prompt.
> > > > > I
> > > > > > > > did
> > > > > > > > > > create
> > > > > > > > > > > > the 4 Win2000 setup disks, if that helps any.  Thanks
> to
> > > all
> > > > > who
> > > > > > > > > > replied,
> > > > > > > > > > > > especially if I have to start over AGAIN, I will know
> what
> > > NOT
> > > > > to
> > > > > > > > do.
> > > > > > > > > > I'm
> > > > > > > > > > > > still looking for help and appreciate any suggestions.
> > > > > Thanks.
> > > > > > > > Kathy
> > > > > > > > > > > >
> > > > > > > > > > > > "Steve C" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > Can you get into safe mode? Try hitting the F8 key
> on
> > > > > bootup. If
> > > > > > > > that
> > > > > > > > > > works
> > > > > > > > > > > > > you'll be able to remove SP4.
> > > > > > > > > > > > >
> > > > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > > > >
> > > > > > > > > > > > > > I'm trying to be a good person and help my sister
> with
> > > her
> > > > > > > > computer
> > > > > > > > > > which is
> > > > > > > > > > > > > > running Windows 2000 Professional.  Her computer
> was a
> > > > > mess so I
> > > > > > > > > > reformatted
> > > > > > > > > > > > > > her hard drive.  I reinstalled programs, drivers,
> and
> > > so
> > > > > forth,
> > > > > > > > and
> > > > > > > > > > > > > > everything was going smoothly.  That is until I
> > > installed
> > > > > SP4
> > > > > > > > and
> > > > > > > > > > tried to
> > > > > > > > > > > > > > reboot.  I realize now, after reading some
> postings,
> > > that
> > > > > I may
> > > > > > > > have
> > > > > > > > > > made a
> > > > > > > > > > > > > > few mistakes.  I did not shut down her anti-virus
> > > > > software, and
> > > > > > > > was
> > > > > > > > > > logged on
> > > > > > > > > > > > > > as administrator, during the installation of SP4.
> It
> > > > > seems the
> > > > > > > > only
> > > > > > > > > > thing I
> > > > > > > > > > > > > > did right, was to save the installation files.  I
> > > > > understand the
> > > > > > > > SP4
> > > > > > > > > > can be
> > > > > > > > > > > > > > removed through "Add & Remove Programs", but how
> do I
> > > get
> > > > > her
> > > > > > > > > > computer to
> > > > > > > > > > > > > > boot up again?  Thanks in advance for any help
> before
> > > I
> > > > > pull my
> > > > > > > > hair
> > > > > > > > > > out!
> > > > > > > > > > > > > > Kathy (who normally runs XP)
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > > > > >
> > > > >
> > > > >
> > > > >
> > >
> > >
> > >
>
>
>

"Kathy" <Ka***@discussions.microsoft.com> wrote in message
news:4AEA1673-6266-44BF-9137-9898FD2981B0@microsoft.com...
> I tried rebooting last known configuration and it doesn't work.  Just
before
> I returned her computer, I made an emergency disk using the backup program
on
> Win2000.  If I remember correctly, I was also asked if I want to copy the
> registry to the disk, and I believe I did.  Can I try restoring the
registry?
>  Would you walk me through it, if this is what I should do?  Thanks so
much
> for all your time and help, and not giving up on me.   Kathy
>
> "Pegasus (MVP)" wrote:
>
> > From your post I gather that you have discovered how to boot
> > from a CD (to your regret . . .). I recall that this was a problem
> > much earlier in the thread.
> >
> > There are two types of CDs:
> >
> > a) Ordinary ones, and
> > b) Boot CDs
> >
> > It seems your games CD is a boot CD, either with careless code
> > on it or with malicious code. In either case it's anybody's guess
> > what that code might have done. I suspect it's damaged your
> > registry. Did you try rebooting in "Last known good configuration"
> > mode?
> >
> >
> > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > news:9A9C7D29-AB67-479F-BA17-D236746D9F41@microsoft.com...
> > > I'm sorry for not giving enough details.  I'm totally frustrated and
> > afraid
> > > of my posts being too long.  Here are some more details.  After trying
> > > several solutions and not having any success, I used a Norton Ghost
Boot
> > Disk
> > > to reinstall a Norton Ghost Image.  I did not need the CD drive for
that.
> > > Now for some more bad news - I had the computer running really nice,
> > probably
> > > the best since my sister bought it second-hand.  I was showing my
sister
> > > several things about her computer, when I forgot to remove a game disk
> > from
> > > the CD drive and rebooted.      The bios was still set to reboot from
CD
> > > first.  Now I'm back to not being able to reboot and can get as far as
the
> > > black screen with:
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > >
> > > I still can't boot to safe mode either.  What in the world is going
on?
> > > Could it be a problem with the CD player?  I don't have any conflicts
in
> > the
> > > hardware devices, and systems doesn't show any troubled hardware.  It
> > seems
> > > I'm the only one troubled! Or is this how computers die a slow death?
Do
> > you
> > > have anything else I could try?  Much appreciation for all your help.
> > Kathy
> > >
> > >
> > >
> > > "Pegasus (MVP)" wrote:
> > >
> > > > This thread is getting rather puzzling. Four hours ago you reported
> > > > that you were unable to go through a repair process, because the
> > > > machine would not boot from a CD. Now you say that you
> > > > re-installed Win2000. How could you do this with a machine
> > > > that refuses to boot from the CD drive? Did you wave your
> > > > magic wand?
> > > >
> > > >
> > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > news:8C2587C1-7F60-422A-B7AB-93E7116515D7@microsoft.com...
> > > > > Well, everything checked out OK, including the CD, so I had no
choice
> > but
> > > > to
> > > > > start over AGAIN!   This time, after getting win2k reinstalled, I
> > created
> > > > a
> > > > > new profile for my sister with administrator rights.  Then I
logged on
> > as
> > > > my
> > > > > sister and proceded to do the windows updates first thing.  So
far, so
> > > > good.
> > > > > At least I made it through SP4 this time.  I'm learning more and
more
> > all
> > > > the
> > > > > time.  Thanks for all the help - it helps me learn!  Kathy
> > > > >
> > > > > "Pegasus (MVP)" wrote:
> > > > >
> > > > > > This is getting a little dicey. You're basically reporting that
your
> > > > > > PC does not boot from the CD, even though you have set the
> > > > > > BIOS to do so. We're now on a different track: Trying to figure
> > > > > > out what's going on with your CD drive. I would do this:
> > > > > >
> > > > > > 1. Make doubly sure that the BIOS is set to boot from the CD
drive.
> > > > > >
> > > > > > 2. Watch the BIOS boot messages. When it reports the size of
your
> > > > > > hard disk, does it report the CD drive? You can pause the boot
> > process
> > > > > > by pressing the Pause key on the keyboard so that you have time
to
> > > > > > read the messages. Any other key will cause the process to
resume.
> > > > > >
> > > > > > 3. When you boot the machine with the Win2000 CD, you're
supposed
> > > > > > to see a message for about two seconds. It says "Press any key
to
> > boot
> > > > > > from the CD" or words to this effect. The message is easily
> > overlooked!
> > > > > >
> > > > > > 4. To test your CD drive, download a Win98 boot diskette from
> > > > > > www.bootdisk.com. When you boot the machine with this diskette
> > > > > > then it loads a CD driver that lets you examine the contents of
your
> > > > > > Win2000 CD. Does this work on your machine.
> > > > > >
> > > > > > 5. If item 4. above fails, replace the CD drive. They are cheap.
> > > > > >
> > > > > >
> > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > news:8E4CCBB7-86CD-42FD-B220-B4BF4A63EFE5@microsoft.com...
> > > > > > > I'm back.....Bios is set to boot from CD first.  I put her
win2k
> > cd in
> > > > and
> > > > > > > end up at the black screen with "Starting Windows......For
> > > > troubleshooting
> > > > > > > and advanced startup options for Windows 2000, press F8".  Of
> > course
> > > > > > nothing
> > > > > > > happens when I press F8 as before.  Previously I did make a
Win2K
> > > > > > Emergency
> > > > > > > Repair floppy, and also made the 4 Win2k setup floppies.  Can
> > these
> > > > help?
> > > > > > > Thanks.  Kathy
> > > > > > >
> > > > > > > "Kathy" wrote:
> > > > > > >
> > > > > > > > Ok, I have to go get her disk.  I'll post back after I try
> > "repair".
> > > > > > Thanks.
> > > > > > > >  Kathy
> > > > > > > >
> > > > > > > > "Pegasus (MVP)" wrote:
> > > > > > > >
> > > > > > > > > Your system is obviously damaged. The next step is to
repair
> > it by
> > > > > > using the
> > > > > > > > > inbuilt repair facility:
> > > > > > > > >
> > > > > > > > > 1. Boot the machine with your Win2000 CD. You must
instruct
> > the
> > > > BIOS
> > > > > > to boot
> > > > > > > > > from your CD drive.
> > > > > > > > > 2. Select "Repair" when prompted.
> > > > > > > > > 3. Select "Emergency Repair" when promptd.
> > > > > > > > > 4. Select "Perform all repair options".
> > > > > > > > >
> > > > > > > > > Additional options are available if this does not fix your
> > > > problem.
> > > > > > > > >
> > > > > > > > >
> > > > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in message
> > > > > > > > > news:C144EDCD-9EBE-45C8-B306-F98453CCA28A@microsoft.com...
> > > > > > > > > > Ok...I tried booting into "Last known good
configuration".
> > I
> > > > get as
> > > > > > far
> > > > > > > > > as
> > > > > > > > > > the black screen with "Starting Windows" and "For
> > > > troubleshooting
> > > > > > and
> > > > > > > > > > advanced startup options for Windows 2000,  press  F8".
I
> > > > press
> > > > > > F8,
> > > > > > > > > nothing
> > > > > > > > > > happens.  What can I try next? Thanks.  Kathy
> > > > > > > > > >
> > > > > > > > > > "Pegasus (MVP)" wrote:
> > > > > > > > > >
> > > > > > > > > > > Press F8, then try booting into "Last known good
> > > > configuration".
> > > > > > > > > > > Post again if unsuccessful.
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > > "Kathy" <Ka***@discussions.microsoft.com> wrote in
message
> > > > > > > > > > >
news:6A3C2323-D8C1-42E3-8E50-0C82410CAC13@microsoft.com...
> > > > > > > > > > > > Additional information - I tried rebooting and
pressing
> > F8,
> > > > > > which did
> > > > > > > > > > > bring
> > > > > > > > > > > > up a screen with many options such as booting in
safe
> > mode,
> > > > > > booting in
> > > > > > > > > > > safe
> > > > > > > > > > > > mode with networking, booting in safe mode with
command
> > > > prompt
> > > > > > and so
> > > > > > > > > > > forth.
> > > > > > > > > > > > I tried booting in safe mode, and the computer hangs
up.
> > I
> > > > > > tried
> > > > > > > > > booting
> > > > > > > > > > > in
> > > > > > > > > > > > safe mode with networking and got as far as a black
> > screen
> > > > with:
> > > > > > > > > > > >
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\ntoskrnl.exe
> > > > > > > > > > > >
> > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\hal.dll
> > > > > > > > > > > >
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\Bootvid.dll
> > > > > > > > > > > >
> > > > multi(0)disk(0)rdisk(0)partition(1)\WINNT\System32\config\system
> > > > > > > > > > > >
> > > > > > > > > > > > I wish I knew more about computers but I'm 50 years
old
> > and
> > > > > > > > > self-taught.
> > > > > > > > > > > I
> > > > > > > > > > > > keep learning more all the time, but I could really
use
> > some
> > > > > > help with
> > > > > > > > > > > this
> > > > > > > > > > > > problem.  Thanks.  Kathy
> > > > > > > > > > > >
> > > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > > >
> > > > > > > > > > > > > I'm sorry, I should have included more
information.
> > When
> > > > > > trying to
> > > > > > > > > > > reboot,
> > > > > > > > > > > > > the computer gets as far as a black screen with
> > "Starting
> > > > > > > > > Windows..."
> > > > > > > > > > > and
> > > > > > > > > > > > > "For troubleshooting and advanced startup options
for
> > > > Windows
> > > > > > 2000,
> > > > > > > > > > > press
> > > > > > > > > > > > > F8".  However when I press F8, nothing happens.  I
> > have
> > > > tried
> > > > > > > > > booting
> > > > > > > > > > > from a
> > > > > > > > > > > > > Windows 98 emergency boot disk, which takes me the
"A"
> > > > prompt.
> > > > > > I
> > > > > > > > > did
> > > > > > > > > > > create
> > > > > > > > > > > > > the 4 Win2000 setup disks, if that helps any.
Thanks
> > to
> > > > all
> > > > > > who
> > > > > > > > > > > replied,
> > > > > > > > > > > > > especially if I have to start over AGAIN, I will
know
> > what
> > > > NOT
> > > > > > to
> > > > > > > > > do.
> > > > > > > > > > > I'm
> > > > > > > > > > > > > still looking for help and appreciate any
suggestions.
> > > > > > Thanks.
> > > > > > > > > Kathy
> > > > > > > > > > > > >
> > > > > > > > > > > > > "Steve C" wrote:
> > > > > > > > > > > > >
> > > > > > > > > > > > > > Can you get into safe mode? Try hitting the F8
key
> > on
> > > > > > bootup. If
> > > > > > > > > that
> > > > > > > > > > > works
> > > > > > > > > > > > > > you'll be able to remove SP4.
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > "Kathy" wrote:
> > > > > > > > > > > > > >
> > > > > > > > > > > > > > > I'm trying to be a good person and help my
sister
> > with
> > > > her
> > > > > > > > > computer
> > > > > > > > > > > which is
> > > > > > > > > > > > > > > running Windows 2000 Professional.  Her
computer
> > was a
> > > > > > mess so I
> > > > > > > > > > > reformatted
> > > > > > > > > > > > > > > her hard drive.  I reinstalled programs,
drivers,
> > and
> > > > so
> > > > > > forth,
> > > > > > > > > and
> > > > > > > > > > > > > > > everything was going smoothly.  That is until
I
> > > > installed
> > > > > > SP4
> > > > > > > > > and
> > > > > > > > > > > tried to
> > > > > > > > > > > > > > > reboot.  I realize now, after reading some
> > postings,
> > > > that
> > > > > > I may
> > > > > > > > > have
> > > > > > > > > > > made a
> > > > > > > > > > > > > > > few mistakes.  I did not shut down her
anti-virus
> > > > > > software, and
> > > > > > > > > was
> > > > > > > > > > > logged on
> > > > > > > > > > > > > > > as administrator, during the installation of
SP4.
> > It
> > > > > > seems the
> > > > > > > > > only
> > > > > > > > > > > thing I
> > > > > > > > > > > > > > > did right, was to save the installation files.
I
> > > > > > understand the
> > > > > > > > > SP4
> > > > > > > > > > > can be
> > > > > > > > > > > > > > > removed through "Add & Remove Programs", but
how
> > do I
> > > > get
> > > > > > her
> > > > > > > > > > > computer to
> > > > > > > > > > > > > > > boot up again?  Thanks in advance for any help
> > before
> > > > I
> > > > > > pull my
> > > > > > > > > hair
> > > > > > > > > > > out!
> > > > > > > > > > > > > > > Kathy (who normally runs XP)
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > > > > >
> > > > > >
> > > > > >
> > > > > >
> > > >
> > > >
> > > >
> >
> >
> >